Yes Granite Reviews Summary

Customer Service

Pros:

• "The staff in the Welford showroom were very helpful when it came to helping us find what we wanted and provided us with samples."
• "Communication was friendly and efficient filling us with confidence about the eventual layout and aesthetics."
• "The customer service team (Kay!) was always on hand to answer my questions."
• "The service was amazing from start to finish! Great communication from the initial contact to completing the job."
• "The staff are very friendly and helpful. The installers are experienced and the finish is perfect!!"
• "The service we received was exceptional, and the quality of the product was outstanding!"
• "The Yes Granite team couldn’t have been more helpful."

Cons:

• "Unfortunately had to chase up a few times deposit details but other than that very happy."
• "After sales; Poor - They failed to communicate to me when an issue has occurred rather it was the fitters who called me in last minute saying it will be delayed."
• "The office response when speaking to them I must pay saying I work in accounts nothing to do with me."

Product Quality

Pros:

• "We have an AMAZING worktop all fitted."
• "The granite on offer is beautiful, fantastic quality and in really large sheets so you can visualise your kitchen."
• "Quality of prepared granite was exceptional."
• "The quality of the quartz is very good."
• "The finish of the worktops in my new kitchen was spot on so I’m very very pleased with everything handled by Yes Granite."
• "We absolutely love our new Golden Vien Quartz worktop."
• "The worktop we chose was Black River (Polished) and it is simply one of the best things we have ever purchased."

Cons:

• "One of the pieces has cracked (natural material so it happens)."
• "And when fitted, the upstands are not flush against the wall and need caulking."

Installation Service

Pros:

• "Marcus was very meticulous with measurements and fitting."
• "The fitting was made to look easy, probably due to the templating being spot on, and the finish was just perfect."
• "The installation team, headed by Dave, are extremely professional and helpful and have done a great job."
• "The installation was carried out with the utmost care and precision. The finished job is faultless, and it looks awesome."
• "Templating and fitting were really easy and the finish is fabulous."
• "The templating and fitting done by Marcus was as per scheduled and professionally installed."
• "The whole process from viewing large slabs of the product through to fitting was excellent."

Cons:

• "Similar to above, they could not guarantee any fitting date but if could do this side of a Christmas, they will."
• "A couple of things to be aware of - the paperwork says that the installers do not do plumbing or electrics, but they don't fit the sinks at all."

Value for Money

Pros:

• "Not only that but the prices were competitive too....what more could you ask."
• "It is not very often you get the full combination of excellent service, excellent product and very good pricing all from the same place."
• "Would definitely recommend Yes granite who offer a great service, quality fitting all at a good price."
• "Prices also competitive so overall very happy."
• "Saved me a fortune using this place as many kitchen places whack on a huge chunk for themselves."
• "To top that all off, they were significantly cheaper than anyone else we had enquired with."
• "Best price for the worktop compared to others places."

Cons:

• "On top of this we saved £600 on quoted prices for a Wren quartz top, which was only 20mm!"