Granite House - Granite, Quartz, Marble and Porcelain Worktops. Reviews Summary

Product Quality

Pros:

• "They sell high quality products."
• "Our new quartz worktops look fantastic."
• "The marble tops, we bought for our new kitchen were stunning."
• "The quality is amazing."
• "The quality of our Granite is incredible we are so happy."
• "The workmanship is superb."
• "The worktop looks stunning - almost too good to use!"

Cons:

• "Absolutely shocking, I would stay away, my granite was delivered with a piece on the end broken off which has been glued back on."
• "The quality of the quarts I have is rubbish! Easily marked when they said it doesn’t mark!"
• "The 3 delivery guys would not pick it up from the van as they thought it would break because of the giant crack down the middle."

Customer Service

Pros:

• "Highly recommended."
• "The staff could not be more helpful."
• "The staff are extremely knowledgeable and professional."
• "Communication is very good."
• "Bill, who was very professional and knowledgeable, compared to many other places I had recently dealt with."
• "Thanks to everyone special Bilal, Ashraf, Mohammad, Bill fazal, Faizal & all."
• "Granite House were professional and reliable from the start."

Cons:

• "Don’t turn up when they say they will to measure!"
• "Ordered another piece... the 3 delivery guys would not pick it up from the van."
• "Probably the worst company I have ever dealt with! Don’t turn up when they say they will to measure!"

Value for Money

Pros:

• "Their price was also hundreds cheaper than other suppliers/ manufacturers."
• "Also the price was far better than anywhere else we had looked."
• "Bill gave me a very competitive price which I could not refuse for the 18 metres of Quartz I needed."
• "Saved £1000s on my white quartz by going direct instead of through the kitchen designers."
• "Won't be beaten on price."
• "These guys were not the cheapest but the quality and customer service was 100%."
• "Granite House were great to deal with and won't be beaten on price."

Cons:

• "Many Granite worktop places seem to adjust their quotes after the clients already committed which Granite House hasn't done."
• "It has taken over two months to get this sorted after trying to fob me off."
• "I give up I would just like them to come and collect and refund me I will go elsewhere."

Professionalism

Pros:

• "The fitters are 1st class - we cannot fault their workmanship."
• "Had Cliff the templater out on Tuesday, cannot emphasise enough how thorough and professional he was."
• "Good fitting by team Airidas & richards."
• "All your staff I dealt with from start to finish are a total credit to you."
• "Both arrived on time, they were extremely helpful, explained everything in detail and were very professional."
• "The 2 guys who visited were very helpful, really friendly and so professional."
• "The installers have done a cracking job."

Cons:

• "If I could give any advise it would be to not use these."
• "The 3 delivery guys would not pick it up from the van as they thought it would break because of the giant crack down the middle."
• "I give up I would just like them to come and collect and refund me I will go elsewhere."