Foxtons St Johns Wood Estate Agents Reviews Summary

Customer Service

Pros:

• "Sophie Klineberg was extremely helpful in securing our rental."
• "Louise Hunte was excellent in every aspect of my home search!"
• "Initially Deborah and more recently Oliver went well beyond the call of duty."
• "Kian is incredibly helpful, enthusiastic and energetic, and left no stone unturned in trying to find me the right property."
• "The communication is excellent, easy to coordinate between each other especially considering time differences."
• "Sophie in particular has great customer service and was amazingly proactive with her follow ups and having our back when it came to getting things done."
• "She’s been super contactable including via WhatsApp which meant a lot given I’m usually in meetings all day."

Cons:

• "Throughout the whole tenancy they were terrible at communicating and the house was practically falling down and any repairs we had to get in they took months to even pay us back."
• "You are not the priority. Commissions are. The landlords are. But not you."
• "The only email reply I got was an automatic reply, telling me to call the office. I have phoned the office several times, only to get no reply and leave a message."
• "Appalling level of service from the St Johns Wood office."
• "Absolutely appalling!! Taken a month and a half to get deposit back, rang 20 times and every time there’s a half arsed excuse with promises that they never deliver."
• "They called me four more times over the next few months despite the fact that i had told them not to contact me again."
• "You have to chase them constantly, and they treat you as if your time isn’t valuable."

Property Quality

Pros:

• "We love our new flat."
• "She helped me to find the perfect place, we absolutely love it!"
• "I am enjoying my new flat very very much! :)"
• "Thanks to her, I'll have a great place to live."
• "We recently purchased an apartment through Foxtons and had the benefit of having the viewing and undertaking the transaction with Miriame and Gurjit."
• "I'd totally recommend buying a flat through them as they are professional and supportive every step of the way."
• "We worked with Marina and she was very knowledgeable of the local market as well as perceptive of our wants and needs."

Cons:

• "The flat was filthy, we did not have hot water for 9 days. Our dishwasher had leakage, we had mould in one of the bedrooms, we had mice droppings in the flat."
• "These issues were never addressed during my tenancy, which was particularly shocking considering the astronomically high rent."
• "On arrival into the property, the property was filled with damp, broken and rotten windows, no fire alarm installed, poor hot water supply to the showers."
• "DO NOT RENT FROM FOXTONS, they will waste your time and stress you out."
• "The agent that helped us was so rushed that was a really dangerous driving involved."
• "Foxtons has shockingly poor business practices, and once again I would urge others to avoid them at all costs as they will take your money and run."
• "Please consider this a warning from a 20 year old student that just moved in London. Foxtons has found us a good property, but living into it has been a nightmare."

Agent Performance

Pros:

• "Andrew Kaskow was very proactive and very helpful to find a tenant."
• "I have been very impressed with Kritsian Brown the lettings manager and his letting team during my latest let."
• "Me and my partner went out on viewings with Shah Rahman from your St John's wood branch and I would just like to thank him for his positive attitude and excellent customer service."
• "Absolutely delighted with the excellent service myself and my daughters received from Deborah Stanton of Foxtons in St Johns Wood office."
• "Shah Rahman has been lovely and helpful and always just a phone call away."
• "His responsiveness and efficiency were truly remarkable – he made everything fast and easy."
• "She swiftly adapted to our preferred way of communication, which among real-estate agents, is a true scarcity."

Cons:

• "The only gripe for one star less is due to the price charged by Foxtons - it was the highest among all the agents I've contacted during the search."
• "Their hidden charges are enormous - for example, they charged me £250 for what they called 'professional cleaners'."
• "All they need is a fat commission!"
• "The team lack initiative, customer care, experience and knowledge."
• "They will visit current tenants’ flat without giving notice in advance and lied to you they did."
• "They have a very bad organisation as a keys holders for lettings properties."
• "I wish there were a box for 'Appalling' as 'Poor-Fair' is inadequate to describe my experience."