Carlton Reviews Summary

Food Quality

Pros:

• "There is a wide variety of freshly prepared food. The quality is excellent and it is good value for money."
• "Me and my wife both had a good meal i had gammon egg and chips and a pint, my wife had a tikka masala curry and a double gin and tonic, for less than £17, and we both enjoyed it, good value for money."
• "Food was beautiful, we really enjoyed a few hours here."
• "Lovely hot cheese burger and chips."
• "Food was lovely."
• "The food was really delicious, including the chips which is rare these days."
• "Lasagne and mac and cheese were lovely. I had small bites which were delicious."

Cons:

• "Food, what can I say, we had breakfast eggs not cooked fully, and sausage was awful well over cooked cold beans cold bacon cold."
• "Just eaten very poor food had vegetable bake awful!! Husband had pie couldn't get gravy out of gravy boat it was conjealed."
• "Had breakfasts and evening meal there but yesterday’s breakfast was awful. Undercooked egg, overcooked sausage."
• "Food was cold and burnt at the same time?"
• "Food took ages to come, hardly any batter on fish and not warm."
• "Food was all frozen. Came out extremely dry and overcooked."
• "The sausage was burnt, and the chips were poor."

Atmosphere & Decor

Pros:

• "Nice friendly family pub, very well situated in Llandudno."
• "Pub is clearly active in arranging events for locals and has a warm friendly atmosphere."
• "Lovely good old pub, seems to of been there for years, seating inside and out."
• "Pub was beautifully decorated inside with an Easter theme."
• "The pub was decorated with Christmas festivities."
• "Soon as you walk in your greeted by the warm friendly atmosphere of north Wales in this pub."
• "The decor is nice …love the ceiling. What a statement."

Cons:

• "Pretty awful experience!! Customers loud & inconsiderate."
• "Absolutely abysmal. The atmosphere is not child-friendly and frankly rough."
• "Busy, smelly, not that friendly. Beer tasted a bit rubbish like the lines could do with a good clean."
• "Very noisy."
• "A bit tatty/run down in some areas."
• "The most unwelcoming place I've been too."
• "Very, very disappointed & quite frankly shocked with this place!"

Service & Staff

Pros:

• "Always attentive staff."
• "Had lovely service from Caitlin and was very welcoming to us all."
• "Spent an evening there with friends, it was quite busy and didn't seem to be enough staff though they were helpful."
• "Excellent customer service from Max. I witnessed him dealing with abusive customers... He remained very professional in difficult circumstances."
• "Fast and friendly bar staff and decent prices."
• "Proper pub staff who know who was next."
• "The staff have always been very friendly and courteous."

Cons:

• "The guy wasn't very friendly!"
• "The young lad with beard is very rude and arrogant probably shouldn't be working in the service industry."
• "Bar service was average with staff chatting rather than serving."
• "They seemed to be short staffed."
• "One member of staff was incredibly loud and could be heard across the room while greeting a friend."
• "A large venue but staff appeared to not be on top of things. Lots of walking about but not achieving anything."
• "lady with blue hair and glasses was so rude, looked at us as if we were an inconvenience when we were ordering drinks and food."

Facilities & Cleanliness

Pros:

• "It's clean and although the toilets do smell a bit you have to consider the number of people who use them and we have experienced worse in our travels."
• "The toilets however are very clean and tidy."
• "Clean and tidy friendly staff service with a smile 😃"
• "The breakfast was freshly cooked and the veggie option was lovely too."
• "The best pub in Llandudno very helpful to us when we arrived taking our residence on a day trip there 14 of us and they just moved everything out the way so we hot all the wheelchairs in fantastic guys thank you."
• "Visited Llandudno on a day trip yesterday with residents from our care home we was welcomed with open arms there was 12 of us 6 In wheelchairs and the lads Rob Ben and Olly were brilliant with us thanx lads."
• "Great seating area right round the pub, looking up towards the pier."

Cons:

• "The toilets were the worst in all of the places I visited during our four day stay in Llandudno."
• "All I can say is wipe your feet on the way out. Toilets were filthy and smelled strongly of urine which you can smell in the rest of the pub."
• "The toilets were disgusting."
• "Used the disabled toilet.... OMG. The first thing to hit you was the smell of urine."
• "Toilets are small and not very accessible for wheelchairs."
• "The place was filthy and needed a good renovation."
• "Boiling inside, so sat outside but loads of the tables and chairs were chained up even though it was peak time an lovely weather."

Value for Money

Pros:

• "Good selections of drinks at reasonable prices."
• "The food prices are fairly reasonable."
• "You can add a drink to your meal for a pound or two."
• "Highly recommended, great value and price for food."
• "Very cheap for what looked good portions of food."
• "Staff very friendly Price was great if I'm in llandudno again I will definitely be coming back here."
• "Where we live we don't have pubs anymore, they are all Tesco express !! The Carlton looks like a pub, smells like a pub, charges like a decent pub."

Cons:

• "Hidden prices. Meals 'from £X' amount without prices printed next to them."
• "Gravy on sausage and mash was a gelatonous mess."
• "Staff had difficulty serving drinks as stock levels were so low."
• "No coke... Half desert menu was off as they had ran out."
• "Awful experience booked online and had confirmation only to get there to be turned away because they had not got us down."
• "The drink was just soda water not Coca Cola and having asked for plain burger I received one that was fully loaded."
• "I won't be coming here again beer is stale and food undercooked and stuff miss of plates and big joke really be ye just a heads up try to avoid this place."

Child & Family Policy

Pros:

• "Children are allowed in with adults as long as they are having a meal."
• "Not visited here in a while, but I'm really Impressed with their policy on children."
• "The Carlton is one of the best places to come for food and play bingo 3 days of the week and very good prizes to win."
• "Great staff thanks to Tracey (manager), Trevor and Becky (assistant manager)."
• "I gave 3 stars because they very kindly let use the toilet after being told we could not get drinks due to have a child with us but if we ordered food as well then the child could stay even though we wanted to sit outside anyway."
• "Really nice people, nothing too much trouble for them."
• "The staff go out off there way to help you Paul is extremely helpful he worked very hard. and max is also very helpful guy."