The Balgarth Pines Bar & Restaurant Reviews Summary

Service

Pros:

• "Waiter and waitresses are lovely, went above and beyond for our works night out, very friendly, attentive and chatty."
• "All the staff are very pleasant especially a young lady called Karen who is always so friendly and helpful."
• "The staff were very attentive and welcoming."
• "The staff throughout the booking process and on the day all went above and beyond to make it stress-free."
• "The buffet food was amazing!!! They brought plates of food to each table rather than have us line up for it, which was SO much better!"
• "Just what was needed, fresh air excellent food with a beer, excellent staff on hand with a smile lol."
• "They’re very good with their service to make sure you’re tended too."

Cons:

• "Table booking was offered at 730 and accepted on a Monday, staff obviously finish at 9 as by about 830 we were practically having things thrown over to us to finish up."
• "Last time took ages (nearly an hour) food came out cold as low staff."
• "Manager very rude and unprofessional in gym clothes whilst working."
• "The service was abysmal: we came in 10mins before a large table and although we got our drinks they started taking the order for the large table before us."
• "Service was slow, waiter seemed quite cheeky."
• "Sadly, table service let you down again. Asked for coffee twice, then left as it arrived! No apology."
• "Service slow, not listening to orders, mistakes made on service."

Food Quality

Pros:

• "Fabulous. Went here today and had a gorgeous meal. Very reasonably priced."
• "The food was very good indeed. We had dishes such as honey glazed ham, burger, fajitas etc. My burger was one of the best burgers I've eaten."
• "Eaten here three night now while on holiday it has been faultless every time, fantastic service, fantastic food, amazing value."
• "Food was amazing and the service just as good."
• "Food was good value and well prepared."
• "The food was absolutely fantastic with no complaints from any one dish."
• "For starters I had the Korean spicy chicken which was great."

Cons:

• "Onion rings were massive disappointment, looked great tasted like bag on grease."
• "The prices do not reflect the food, we will not be back due to the overpriced food and quality."
• "Menu option very limited compared to last visit."
• "Very small portion of fish in fish dinner."
• "Burger was over done and dry."
• "Starters were cold, some mains were good such as steak pie and fish and chips some were terrible i.e. the chicken crepe and veg bean burger which again was cold."
• "Gravy bit watety not much taste also ordered side order of cheesy chips which didn't have much cheese."

Ambiance & Location

Pros:

• "Sat outside as we had the dog with us. Very enjoyable relaxed atmosphere."
• "Has a cracking fire place, a modern function sweet, an outdoor beer garden, a large children's play area."
• "The outside sitting area looked lovely but the weather was not very good, so stayed inside."
• "A small walk from the house and the beach, a lovely local to pop in to."
• "Just drinks in the old oak beamed bàr. Traditional venue with helpful waitress service."
• "A posh, quaint restaurant tucked close to the beach in Ayr."
• "Beautiful Gardens with outdoor seating. Nice relaxing atmosphere."

Cons:

• "However the advertised 'express lunch £5.95' on the sign outside doesn't exist."
• "NOT FAMILY FRIENDLY AT ALL."
• "Don't go here, if you're taking somebody that's disabled. Disabled entrance is round the back and in past the kitchen and where the staff hang up their coats and motor bike helmets etc. Embarrassing."
• "Restaurant seating area was really dark and cold."
• "Didn't see any point in the gorgeous large outside area. We were there on a glorious afternoon, but no food was being served outside. Total waste of a smashing area."
• "We were seated next to a fire escape and felt draughty."
• "No vegetarian options were on the menu so we had to ask, one option only !!"

Value for Money

Pros:

• "Varied menu covering all tastes and extensive wine list."
• "The meal, we all had 3 courses each with large portions and all cooked to perfection."
• "Great food, great service, would of been happy to pay full let alone with uncle boris's discount."
• "Each course was fantastic and it was the best service I've experienced for a long time."
• "Food was delicious and such good value for money with the two courses for £15.99."
• "Plenty of choice on the menu which was reasonably priced."
• "They had a discounted kids menu which always helps!"

Cons:

• "It was a little odd that most of the dishes had add ons and supplements, so not really £13!!"
• "The food bill was astronomical and heavily overcharged."
• "Not worth the money."
• "Order 2diet coke and got some sort of cola that was rotten and meal was nicely presented but was only look warm."
• "Portion sizes are rather small yet more expensive than last year."
• "Very small portion of fish in fish dinner... definitely not value for money."
• "I had a steak with garlic butter which was £30 and i could cook a better one at home."