Address: Cuckstool Ln, Fence, Burnley BB12 9PA, United Kingdom
Phone: +441282692228
Rating: 4.2
based on 159 reviews.
Service
Pros:
"The manager made a huge effort for us not to leave with a bad impression and we respected him for that."
"The staff were warm and welcoming."
"Staff very pleasant."
"We were served by what seemed to be the manageress who was lovely and polite and Jake from the bar was chatting to a few of the other diners who seemed to love it too!"
"Staff all very friendly welcoming."
"The service from the staff, the speed it took to be cooked and the quality was spot on."
"The staff provided a very high level of customer service and produce the best curry I have tasted."
Cons:
"Food not bad but really really really terrible service which lets it down."
"Customer service was appalling a member of staff apparently ‘in charge’ (Katie) was extremely rude and off hand."
"No one came to see if desserts were required and ordered drink was not delivered but was on bill so a bit disappointed as was a special occasion."
"Two were struggling to take payment from someone leaving, obviously not confident in using the machine."
"We then had our main meal served with no cutlery to eat it."
"Staff need to learn to smile a bit more, they seemed a bit grumpy."
"The staff are dismissive and unprofessional with absolutely no customer service skills."
Food Quality
Pros:
"Food fabulous, not just a regular boring menu."
"I had ordered seafood risotto which tasted lovely but had the texture of wallpaper paste, extremely thick and stodgy."
"One of the best meals we've had in ages."
"The food was very nice; presentation on par with the taste."
"The bacon and sausage bun was really hot and fresh, and of a high quality - really enjoyed this start to the day."
"Had the steak sandwich which was very nice!"
"The breakfast was awesome! So much flavour and perfectly cooked."
Cons:
"Very disappointing... Over all a shocking experience, with inexperienced staff and very poor standards of food."
"The food sadly not up to par!"
"The first couple of times the food was average, but overpriced for the wait time."
"Food was rubbish and over salted."
"Food bland and arrived very late despite preordering and in dribs and drabs."
"Very pink undercooked burgers which we sent back for fresh ones."
"The salmon was overcooked and dry and was totally swamped by the green salad."
Atmosphere & Decor
Pros:
"It’s a lovely atmosphere and restaurant."
"Lovely scenery, gorgeous open fire and a great atmosphere."
"The place n decor very nice."
"The decor inside is beautiful. Outside area is lovely too."
"Awesome beer garden with plenty of room."
"This place has character, something in the atmosphere and the smiles you get, I really like it and very recommended."
"Wonderful atmosphere and stunning surroundings."
Cons:
"Music a little loud so I'll be sitting in the snug next time."
"The staff were perhaps abit childish but our particular favourite moment was one of the managers slapping one of the waitresses arses quite hard whilst waiting at the food counter."
"Christmas lunch completely ruined."
"Shame but never again !"
"Didn't get the sleep I wanted after a 6 hour drive."
"Being on the ground floor the noise from the traffic and a late night 'rave' that took place in the car park opposite from 2am until 4am."
"Major issue with the room - is the noise. The music playing in the bar plays until quite late - it was loud and full of bass."
Value
Pros:
"Room has usual tea's and coffee and a bottle of sparkling water on the table, plenty of plug sockets and lamps next to the bed on both sides."
"The room was large and had all amenities."
"The room was really nice. The mattress was really good! It's probably one of the best mattresses we've slept on whilst staying at a b&b."
"Lovely staff and atmosphere though."
"The big jar ornament looks like in the window - but wish didn't look in it! Full of hair and stuff as can be seen in the picture."
"We left with fully tummies and smiles on our faces. We will definitely be back. 10/10"
"Great food and drink in a nice cosy setting with a nice atmosphere."
Cons:
"A slightly more expensive venue than I usually go for (£3.95 for a pint of coke)."
"The prices were too high."
"Wow £12 for a beer and a wine!"
"The food is very overpriced especially for what it is."
"Overall it was quite pricey for Lunch, two burger meals and two starters and a drink each nearly £55."
"The food is over priced. I ordered a lamb sharing platter with flatbread for myself and a friend... smaller than the pizzas others had ordered but twice the price."
"Paid nearly £300 quid for basically a Sunday roast for 3 people."