Thieves Kitchen Reviews Summary

Event Organization and Atmosphere

Pros:

• "Working with Kelly to set up and with the whole team behind the scenes was joyous, easy and well organised."
• "The Greene Room is funky, graffiti walls made the atmosphere with plenty of seats, chairs and facilities."
• "The Christmas decorations are beautiful and made everyone feel very festive."
• "The atmosphere was nice as it was quiet and they have nice different seating areas."

Cons:

• "Disgusting place which condones homophobic abuse and threats of violence to customers."
• "A somewhat unpleasant smell about the place."
• "Half the menu was unavailable, drinks were what you'd expect from any pub."
• "The place was empty! No excuse for it so I gave drinks back and left."

Customer Service

Pros:

• "Kelly and her colleague were brilliant, assisting my friend with their menu choices."
• "Kelly was brilliant and helped organise getting a ramp making it a breeze to get in each week."
• "Staff were all lovely and couldn’t do enough to make sure we were enjoying ourselves."
• "Kelly and Tiger are attentive and friendly."

Cons:

• "We waited over 5 minutes for the barmaid to finish chatting to someone she had long ago served."
• "Stood at the bar for 20 minutes more times than once and every MALE given priority."
• "There seemed to be only three people (including cook) working on a busy Sunday lunchtime."
• "Booked a table for 7 people for one o'clock on a Sunday...food was going to be about an hour wait."

Food and Drink Quality

Pros:

• "The Buffet was hot, tasty, delicious and a super range of choices to choose from meat, vegan, vegetarian for all."
• "Food was delicious, highly recommend the Mac n cheese with bacon and garlic bread."
• "Great to see a pub really upping its game in the current climate."
• "The food we ordered on this occasion was very tasty and we really enjoyed it."

Cons:

• "The food wasn't great. The mini sausages were undercooked, my partner wouldn't eat the king prawns."
• "Ordered what I was sure were vegan burgers...shocked to hear milk is in the bun, but not in the description."
• "Ordered steak was told no steak. ordered fish and chips no fish, ordered chocolate brownie and ice cream no chocolate brownie."
• "The glasses never seem to be clean here, we have been a few times and each time have had dirty glasses."

Accessibility and Inclusivity

Pros:

• "Kelly was brilliant and helped organise getting a ramp making it a breeze to get in each week."
• "Disabled facilities are very good, spotless and a good size."

Cons:

• "No disabled entrance! No ramp available and I had to get help from a male member of our group."
• "We were informed the last one was stolen and the big bosses still haven't replaced it."