Bairstow Eves Sales and Letting Agents Purley Reviews Summary

Customer Service

Pros:

• "This is a friendly branch who I would recommend to family and friends."
• "Ayden and Julie were quick to ease my concerns and risks highlighted under this service and clearly laid out examples on how they tackle tenant issues."
• "She pursued the very slow solicitors tenaciously, was very communicative, and attentive to the case."
• "She has brilliant communication skills, has replied to my emails quickly."
• "Both Ivo and Sophie's communication/ responses were extremely timely, professional and friendly."
• "Joshua has been attentive to our tenancy repair issues. He was emphatic and sympathetic and would always keep us up to date."
• "He was really responsive and answered all of our queries (even on weekends!)."

Cons:

• "I do not recommend Purley branch due to poor service."
• "The Above was the comment I left when I was given false promises by the agents and they are the most unprofessional bunch of people you will be dealing with if you choose to do so."
• "Very careless, unprofessional, nonchalant and rude."
• "But the experience with dealing with issues about the property is lacking not fast service no one reverted back since our last complain."
• "Trying to escalate to the Branch Manager was a waste of time and was faced with humiliation."
• "We are very disappointed at Bairstow Eves highly unprofessional and deliberately difficult stance on the matter."
• "The response was very careless and unprofessional."

Professionalism

Pros:

• "Ignas was very professional throughout our dealings and a credit to this agent."
• "I would highly recommend Isabelle Salih-Wisdom."
• "Committed and super professional service."
• "He was professional at all times."
• "Very professional and friendly service throughout."
• "A highly commendable service from Ignas and the team."
• "Julie is especially helpful, professional and always goes the extra mile to get stuff sorted."

Cons:

• "TenantS have accepted all liability and want the whole deposit returned to us for additional missed rent also, but Julie refuses to release deposit to us because 'they are not paid to deal with deposit issues'."
• "Trying to dump damaged properties with promises to fix but guess what? nothing happens when you move in."
• "Would give 0 stars if I could. We were told that the estate agents fees would be waved had we given them a 5-star review on Google Maps."
• "Worst communication from the Manager Julie."
• "I was believed Acorn was the worst but Bairstoweves (Purley office) is far the worst."
• "Rude staff who fake care only till they receive the money and then they are like who are you?"
• "I don't recommend anyone to use them."

Support and Guidance

Pros:

• "Frustration was mounting rapidly but the advice I was given from Bella and James was, in retrospect, absolutely right and I'm glad I stuck with it."
• "She took it upon herself to make sure we 'First Time' buyers were comfortable."
• "Tom made me feel so relaxed about the move and looked after me very well."
• "Kerry really takes the time to listen and understand what I'm looking for as a buyer."
• "They answered all our questions and advised our family without putting pressure on to take that advice."
• "Kerry has been invaluable in my journey as a first time buyer and making me feel supported every step of the way."
• "He made the process of getting me into my new beautiful flat a really good one."

Cons:

• "Only experience I had that could have been better is being told there was an issue with my wife's visa and then it was ok again."
• "However, once in the house, end of June, the maintenance team completely let us down, keeping ignoring our emails."
• "Friendly stuff, unexperienced but friendly until the date we received our flat's key, after that date and for the rest of our renting period almost 1 and half year they are disappeared as letting agency."
• "I would not recommend Bairstow Eves as a result of this experience as their compliance team are equally as difficult."
• "Avoid this company at all cost."
• "I wonder what the service is like throughout the process to rent with this agency if such a small and simple communication can't even be handled politely and respectfully."
• "MAKE SURE TO TAKE OFF THE PROPERTIES THAT AREN'T AVAILABLE ANYMORE SO YOU DON'T WASTE PEOPLE'S TIME!"

Efficiency and Responsiveness

Pros:

• "Luke's tenacity and professionalism in getting my purchase over the line during the COVID-19 pandemic was the tonic I needed for a tough, tough year."
• "He immediately understood the famils needs and took prompt actions to arrange the house accordingly."
• "Great Service from Tom (& Sophie), felt like they properly represented our interests with our new landlord, great communication, they went the extra mile."
• "Amy managed every aspect of the rental process and kept us well informed along the way to finding us a tenant."
• "There was clear communication and follow-up throughout the whole process, and I was updated regularly with new listings I might be interested in."
• "He has kept us informed of what's happening every step of the way."
• "Always punctual, responsive and professional."

Cons:

• "The service was fast and efficient without feeling rushed."
• "My sale took 6 months to complete due to incompetent solicitors."
• "He successfully navigated us through some pretty choppy waters when some serious issues threatened our sale and, in the end, against the odds, hauled us over the finishing line."
• "Do not hesitate to use sold my flat in two weeks."
• "They were quick to respond to enquiries, happy to arrange (second and third) viewings."
• "From viewing to securing the property the team were extremely helpful."
• "I also attended a launch event for the flat where I was greeted well by all of the staff who were all happy to assist me in my flat purchase."