Cosmo Doncaster Reviews Summary

Staff Service

Pros:

• "The staff were lovely..smiley, friendly and obliging."
• "Customer service was incredible, very helpful."
• "The staffs were very helpful and kind."
• "Staff are friendly and the atmosphere and decor is lovely."
• "The staff greeted me with warmth and professionalism."
• "Staff were really friendly and always quick to bring new refreshments over."
• "The staff were incredibly inviting and helpfull."

Cons:

• "Service was unbelievably bad, the staff are shocking and have zero customer service skills."
• "The staff were very unprofessional, especially considering we had plates and food dropped on us as well."
• "Service could do with a bit of work, managed to get our drinks order wrong twice in a row."
• "Awful customer service, more than a third of foods advertised were not available."
• "Service with drinks was extremely slow had to ask 3x."
• "The staff were rushed, the food we had was cold, over cooked & lacked taste."
• "The staff are really grumpy, and I mean really grumpy!"

Food Quality

Pros:

• "The whole family loves this place, there is something for everyone, even the fussy eaters like our son."
• "The dishes all seem to be fresh and rotated quickly due to the restaurant being quite busy."
• "Food was excellent, the choice was outstanding."
• "Not usually a fan of buffet food but went this afternoon and it was absolutely delicious, I was very surprised."
• "The food was very nice."
• "All the dishes we tried were delicious."
• "Great tasting food and plenty of it."

Cons:

• "The indian currys were horrible and didn't taste the way they are supposed to."
• "The food quality was rather poor, I understand that it’s not the most expensive menu however it is limited and underwhelming as some foods were cold."
• "Food squashed into the floors everywhere."
• "The pizza base sauce was weird tasting, the hot wings cold and the crispy duck was pork."
• "Chicken tasted like rubber, it wasn't just 1 dish I tried 3 chicken mains and all were the same rubbery texture."
• "The food was dry, the food was not replenished so there was limited choice."
• "The majority of the food was bland and barley warm."

Value for Money

Pros:

• "So worth the money."
• "Very big place. Very good value for food so hence 5 star rating."
• "Fantastic value for money and a great range of options."
• "Come get your money's worth."
• "Overall though absolutely worth what you pay for the food (even with the service charge)."
• "The price actually quite reasonable."
• "Very good place for excellent value for money. Eat as much as you want."

Cons:

• "Waste of £224.00"
• "£40 wasn't value for money... the beer was off as apparently somebody forgot to turn the cooler back on."
• "But £50 for 2 people eating essentially takeaway food doesn't quite work for me."
• "Definitely not worth the money."
• "Really not worth the price tag."
• "It's not worth paying that much."
• "The actual alcoholic drinks are waaaaay over priced for Yorkshire folk like me."

Atmosphere

Pros:

• "Kids always love it, they've got a nice little set up going since covid, gloves provided during your trip round the buffet."
• "Service was excellent, great choices for food and a brilliant atmosphere."
• "As usual great food, brilliant atmosphere and fantastic service."
• "Atmosphere was lovely we all enjoyed will go back again."
• "The atmosphere is always dynamic and always changing."
• "The atmosphere was lovely..and the staff all gathered to sing happy birthday to several customers which was a nice touch."
• "A good all-you-can-eat world buffet. There is always a family atmosphere here."

Cons:

• "The whole place was messy with food even though the poor Girls didnt stop."
• "Overall if you want to be shouted at and eat very average food in a militant environment while paying top prices this is the place for you."
• "Place is starting to look a little shabby more than chic."
• "Was freezing in the restaurant with aircon on full blast, had to sit in coats."
• "Overall atmosphere was quite noisy but this is a large buffet style place probably with around 300 covers so that's to be expected."
• "Avoid this place at all costs there had problem with the gas and was still letting people in the restaurant the food was stone cold."
• "Place was very crowded, no Covid measures were observed."

Cleanliness

Pros:

• "The staff are friendly and helpful, they work tirelessly to make sure that used plates are removed while you’re filling a fresh plate."
• "Restaurant was clean and the service from staff was great."
• "The restaurant was nice and clean and the staff were lovely too."
• "Great Restaurant, always extremely clean and well presented."
• "The restaurant was nice and clean."
• "Lovely clean tables."

Cons:

• "Food squashed into the floors everywhere."
• "The tables were all covered in food and mess and plates stacked up."
• "I visited the males toilets to find mould in the large sink area."
• "Women’s toilets were foul, sanitary bins overflowing, toilet roll all over the floor and the sink was all clogged up with toilet roll."
• "The toilet facilities leave a lot to be desired - not very clean."
• "The place is messy and the employees have to clean their hands with a disgusting and stinky towel after collecting the plates and throwing the food away."