Currys Reviews Summary

Customer Service

Pros:

• "Chaps in this shop are very helpful, even if the item is not available in their store, they always walk extra mile to help you with the information of the nearby store where you can find your item."
• "Sam is a credit to Currys tech support. Really helpful."
• "The staff were very helpful and knowledgeable about other options to solve issues."
• "Served by a lovely man named Sam who was very kind and extremely helpful after I had just smashed my phone and left it unusable."
• "One of the best experiences buying a phone. Nathan was incredibly helpful especially being very kind, knowledgeable and patient with me."
• "Staff are very friendly and super helpful."
• "I cannot thank Mustafa enough. He deserves to be mentioned as his customer service was fantastic, very friendly, very helpful and just a really nice person!"

Cons:

• "Its been over 10 days now and I have had to ring customer services, they tell me the store should never have told me they had some in stock...they didn't!"
• "They are only interested in commissions. Did not try to sell me what I wanted but tried to make me upgrade to a phone I neither wanted or needed for an elderly relative."
• "Couldn't pay for it then put money on gift card that didn't work we bounced money back and forward it all took a total of 35 minutes to sort out they need to sort it out got fed up with the whole process about to Walk away wen finally it worked still have to wait 4 days to pick up lol."
• "STAY AWAY from Currys!! Paid for LG American fridge freezer, which broke after 32 days, but no help from Currys."
• "A member off staff was very rude."
• "Bunch of Muppets, time wasters 0 knowledge 0 customer skills."
• "Customer adviser was a seller from hell with no skill of listening or minimal will to help."

Product Availability and Stock

Pros:

• "Good place to see the products before buying. Plenty of choices."
• "Visited Currys pc world and they had a big variety of tv's suitable for a range of budgets."
• "The showroom is always accommodating and products are displayed in a classic promotional manner with staff always nearby in attendance."
• "No internal stock to takeaway same day, but staff quickly turned our trip around by ensuring next day free delivery on a washing machine we found."
• "These guys had it in stock, the price was similar to online and I didn't have to wait."
• "They have a wide variety of televisions, pcs, mobile phones and other electronic accessories."
• "The quality and quantity of the products is outstanding."

Cons:

• "Free parking. A lack of stock in store tot laptops but that is due to lockdown (and everyone wanting to buy a laptop like I did)."
• "Went to buy Xbox not in stock so he tried to order one. What a joke total farce if not totally annoying it would have been funny."
• "Had to queue for 15 mins for an assistant to point to the cameras just inside the entrance, when I got there they had about 7/8 cameras on two long shelves, it looked like they had been looted."
• "Waited in a queue for 15 mins to get in, 30 mins for someone to help and when I found an iron I wanted they had none in stock."
• "Not only did they not have the disk I wanted, but they didn't have ANY 2TB drives."
• "Sold me a faulty laptop and refused to replace it."
• "I queued up for an hour, and finally went to purchase a smart LG tv. No one was there to help on the floor."

Pricing and Sales Experience

Pros:

• "The sales lady that sold me it was no messing about got what I needed sorted everything out and I was in and out in 30 mins.. awesome service just how I like it."
• "Good service, wide choice, expert staff, and of course good prices."
• "The go to store for all your household appliances, mobile phones and tech."
• "Great team and atmosphere in the store, I love all the gadgets."
• "Had the best shopping experience in retail in a while today."
• "The online click and collect system they have is definitely slick service."
• "Visited twice in two days to the Carphone Warehouse section to help my partner sort out a new phone contract, Tim and Niamh were fantastic - patient, helpful, knowledgeable and couldn't do enough to help us."

Cons:

• "Although shop was empty when we found we had been charged £10 more than price on item salesman just said 'oh it must have gone up'."
• "Shocking service. Advertising price match all over their store and website. But won't actually match."
• "Promised several deals on a PC trade in, went home for laptop to do the deal, returned to be told the trade in was now less than half promised."
• "The cost to transfer data at least £60 when advert states £35 and pizza express offer no longer available this was around £80 different to what they originally said."
• "I went to buy a wall bracket with the stated price on the shelf and when I took it to the till it was a lot more."
• "Sold us a product, claiming that it was the one we ordered online. When we noticed that it was the wrong one, returned to store and was told that they still had two of the correct ones in stock - they hadn't."
• "I love currys but feel let down that they let the parking company rip people off along with the other stores."

Staff and Customer Interaction

Pros:

• "The staff in here were great, they were quick to ask if I needed help, once I said I was only browsing, they were respectful enough to leave me to it and told me to call on them if I had any queries."
• "The staff have never pressured me for additional options (instead just explaining them and respecting me saying no)."
• "Staff polite fast and efficient... went in regards to getting a new Hoover and the staff were very patient and helpful with me in choosing the correct Hoover for my needs."
• "I was helped by a member of staff called 'Oliver'. He is amazingly knowledgeable."
• "Curry's is indeed a one stop shop for all your electronics, love the range of products they have."
• "The staff here are fab, really helpful, very proactive and friendly."
• "Staff are very friendly and super helpful."

Cons:

• "Can't find a member of staff when you need one."
• "A member off staff was very rude."
• "The staff is very ignorant, rude and egoistic."
• "Rude rude rude. Things were priced wrong so when I paid for my product it was much more than the ticket price."
• "Absolutely awful customer experience."
• "Lots of staff about but none spoke to me."
• "No one was there to help on the floor the staff are very rude."