Mersey Tuning Reviews Summary

Customer Service

Pros:

• "Always happy to explain, taking a considered and clearly experienced approach."
• "Very knowledgeable staff and both times took time to explain work carried out and anything to keep an eye on in the future."
• "Ian was happy to chat about maintenance in general and gave advice on things unrelated to the repairs I had requested, which was really appreciated."
• "Communication from start to finish has been amazing. Friendly staff and great service."
• "Ian gave me loads of advice on the care of my van."
• "Ian and his team were very quick to help us get our Audi A5 back on the road asap."
• "I enquired about a Stage 1 Remap for my Mazda CX3 Sport, and was informed that the potential gains would be minimal."
• "The major service I had was spot on and the air con regassing is ice cold."

Cons:

• "Splashed out over 200 notes and they didn't fix the problem at hand. Frustrating to say the least and a waste of time and money."
• "If you want helpful and polite people when seeking help or advise keep clear, very rude people on their social media."
• "The following is all fact so any reply will be Bull. Car went in limp mode, diagnosed as DPF clean and sensor failure."

Quality of Work

Pros:

• "Excellent garage. First class from the minute I rang."
• "Mersey tuning carried out a full service and timing belt and water pump change on my car today, absolutely spot on."
• "Brilliant speed removal and remap for my family van which is too underpowered for us on hills. The Green Fairy is now happy!"
• "Mersey Tuning did their magic and solved my problem in 24 hours."
• "Ian and his staff are highly professional and knowledgeable. Their diagnostic skills and mechanical services are second to none."
• "I took my car to mersey tuning because it had a noise under the bonnet. Ian had a look at it and he thought it may be the pulley and belt."
• "My car needed a DPF clean so I took it along to Ian and he was absolutely fantastic."
• "Mersey Tuning repaired for around 30% of that price. Ian and Darren were very professional and knowledgeable."

Cons:

• "Took my car in for a dual mass flywheel and clutch replacement great service friendly knowledgeable mechanics with fair competitive prices."
• "The DPF clean is around £80 to £100 and the sensor cost £30 (I saw the invoice)."
• "Sold a car to a young lady who lived miles away. She had a problem. Ian came to our rescue as he was local to her. Diagnosed and solved at an awsome price without her having to travel 300 miles back to us."
• "after a national garage company not being able to find the problem with my car and fitting a new starter motor it was sent to Mersey tuning who in a short space of time found the problem which cost me £10 for the part instead of the £290 for an alternator that was advised by the previous garage."