MB Liverpool BMW, Mini, Mercedes, Land Rover & Range Rover Specialist Reviews Summary

Professionalism

Pros:

• "Very happy that I found a reliable, professional and friendly BMW specialist at last."
• "Extremely professional and informative."
• "Very Professional from Start to finish."
• "Shaun was fantastic with sorting my car! Fast service, super helpful and very patient."
• "Overall excellent service and will be using again! Highly recommend!"
• "Very professional in their service and approach, communications clear and timely and straightforward to deal with."
• "Once again excellent service from Scott and the team at MB Liverpool."

Cons:

• "Dodgy place, will never go back."
• "I've still not had a call back 6 days on."
• "Dont recomend to anyone unless you got spare money what they can pinch off you!!"
• "It was the worst of ever ever ever service I got from them."
• "You've charged for hours not spent on my car."
• "They let me down, didn't finish the job, didn't fit parts what were agreed still got charged for it though."
• "This place is dodgy, they don't fully explain the charges."

Customer Service

Pros:

• "The customer service team took the time to explain their processes."
• "They rang me to let me know when it was done and didn’t try to make me pay for any extra work."
• "Kept us updated along the process and did not let us down."
• "Great communication informing us how the job was going and what time to collect."
• "The staff are friendly and always take the time to ensure that queries are answered fully."
• "Customer service people were helpful & polite."
• "Great communication by Scott the service advisor who kept me up to date about price and work being carried out."

Cons:

• "Nobody did call me back. I tried calling them another two times over the next couple of days and also sent them an email asking for a quote and left my phone number. I've still not had a call back 6 days on."
• "They kept adding on all sorts of things, then threatened me by saying ur car isn't road legal you need all this work done."
• "I have sent an email to this company about this not had a reply would never use again."
• "Then when i collected my car and paid their huge bill scott (whom i spoke to) doesn't have the balls to come out and explain why the service has cost so much."
• "They record your phone calls without telling you."
• "You asked for £95 to diagnose my car which is way more expensive than other garages in city."
• "You asked for £95 to diagnose my car which is way more expensive than other garages in city and you definitely weren't in good mood."

Value for Money

Pros:

• "This garage not only offered me next day service but fixed the issue at a reasonable price."
• "Prices were very reasonable and I have no complaints at all."
• "Top job and very competitive price."
• "Had the car back in two hours with no hidden charges or surprises."
• "Great value for money compared to other garages."
• "You'll pay less and receive a much higher level of service."
• "The prices always come in cheaper than the main dealers too but doesn’t have an impact on the warranty because they are Mercedes approved."

Cons:

• "They wanted £900 for an alarm fault. I solved the problem with the help of my local garage who only charged £15."
• "You've obviously thought you'd try it on and over charge me."
• "On the agreed price they put an extra 60 quid because I was moaning at them."
• "Done an MOT a few months back... Now I had some issue with steering... that is of your quality work. Only lasted for a few months. NEVER AGAIN."
• "Spent well over £600 on brakes and service only for my mercedes to develop a squeak on my brakes."
• "What a total rip off. Avoid."
• "You asked for £95 to diagnose my car which is way more expensive than other garages in city."

Efficiency and Reliability

Pros:

• "Arrived late with an engine warning light on and they stayed late to help me home."
• "Called at lunch time with the diagnostic and had repaired by 4 pm."
• "The complicated issues were diagnosed quickly and the repairs made next day."
• "They managed to fit me in much quicker than the main dealer and also completed the work quicker than originally said."
• "Definitely worth a visit as they have all the diagnostic equipment needed."
• "Managed to squeeze me in on such short notice."
• "Very efficient and honest garage!"