Address: Millshaw Park, Churwell, Leeds LS11 0HS, United Kingdom
Phone: +441132774636
Rating: 4.1
based on 84 reviews.
Vehicle Condition and Quality
Pros:
"I am someone who loves driving and this car really delivers so thanks."
"Took in a McLaren 540C here as it was overheating due to needing 2x thermostats replacing. Parts provided from McLaren and work carried out by the guys here. Job done perfectly and the car drives in top condition now."
"Bought a lovely M3 from auto performance centre. Had it delivered by Andy yesterday. Very happy with the service from the first phone call to it being delivered."
"I Purchased a car from these guys seen it listed on the auto trader was a BMW 3 series touring, spoke with the sales team who was pleasant they described everything to me over the phone I placed a deposit and secured the car, a week later it was delivered to me free of charge."
"Bought a car from them 6wks ago and have had a really great experience. I was unable to go and see the car before purchasing due to various reasons so really took a chance but these guys were fantastic and really went above and beyond."
Cons:
"The car was delivered to us late in the evening and it was dark so we couldn’t really check the car."
"Purchased a Mercedes GLA 11 weeks ago. The day we drove off the engine management light came on."
"Bought and 1 month later, the head gasket cracked. They said they would replace the engine as a warranty claim. Got the car back after 6 weeks, and a few weeks later there's a misfire."
"Delivered the car with 0 fuel, ripped up floor mats which needed replacing right away, broken boot floor and missing lubnut for the wheel."
"Bought a car over the phone but when it was delivered it wasn't as described, had undisclosed faults and other issues, so I asked for a refund."
Customer Service and Support
Pros:
"The friendly caring family managed team have proven time and time again too proved a 5* service."
"Purchased a vehicle from this company Issy could not have been more helpful."
"ABSOLUTELY brilliant garage! Excellent customer service, fairly priced and quick to solve any issues!"
"Just bought my Mercedes!!! what can I say the service was Amazing. Irfan who I dealt with personally through the whole sales process was efficient, was very polite and extremely friendly."
"Fantastic customer, along with efficiency. I called early Saturday morning they fit my car in almost straight away, my car was ready by the end of day."
Cons:
"We are told that there is probably just air in the coolant and that I am just picking faults and just drive my car!"
"I call the next day our sales advisor Ersilan, and he declines my call. My husband sends an email informing APC we are rejecting the car and we get no answer."
"They have great customer service before sale but it becomes rejected calls and no accountability afterwards!!"
"They lie, they ignore you and they don’t have any customers services skills. All good and well when you’re buying the car, but their attitude soon changes once there is a problem."
"The amount of stress they caused us isn’t acceptable. I wouldn’t waste my time buying from here again!!"
Transparency and Honesty
Pros:
"I live local, a woman, used numerous other garages but at APC I always feel the standard of service is excellent and price is so reasonable."
"The staff here are very well mannered and knowledgeable always willing to go the extra mile."
"Highly recommend for first time drivers buying their first car. Very professional and accommodating staff, looked after me really well."
"The staff are very friendly and helpful, none of this forceful selling and they will treat you with honesty and look after you."
"Proffesional efficient and not at all pushy. Great car buying experience from viewing the vehicle to arranging to collect after a full service MOT and valet."
Cons:
"The next morning we open the bonnet and see that the coolant is almost empty. We message the seller and he tells us to 'just top it up with water'!"
"I looked into it and there was never a claim through the warranty, and they had been doing unsanctioned, dodgy work on the car without my permission."
"Purchased a car from APC online. Paid £18k for what was described and shown on a clever video viewing by Jay as an unmarked car."
"You are deceitful, untrustworthy and your customer service is appalling."
"Advertised the car having a high stereo system a Pioneer and displayed however when you went they changed it over to what looked like a used Fiat one which had a few buttons missing."