Address: Ashgate Manor, Ashgate Rd, Chesterfield S40 4AA, United Kingdom
Phone: +441246748000
Rating: 1.8
based on 114 reviews.
Appointment Booking
Pros:
"August 2019 - so impressed with service today, usually disappointed due to lack of appts and availability of chosen GP BUT today a big shout out to the referral secretary who went the extra mile to help me today without a problem without me asking her to, so appreciated."
"Always served me well supporting my disability, so much so that I have joined the Parents Participation Group and I am proud to be a member."
"The pre-recorded phone message could be more compact and would be helpful to understand where you are in the queue. However, once past that, was given an appointment within 40 mins of my call."
"Called to make a phone consultation (as required when moving), slot booked next day, review done by friendly doctor, lovely friendly reception, prescription waiting at pharmacy."
"I called the surgery at 8.54am was offered a sit and wait appointment. Dr Rebora Was lovely so helpful as all the doctors and nurses are at Ashgate medical Practice."
"Sent here as an alternative to my own GP due to no appointments. I found it very slick, organised, professional and caring."
"First time here tonight from 111 service, lovely doctor, friendly, courteous, professional, on time."
Cons:
"If anyone knows a better practice from the area please recommend in the comments - I am looking at changing a practice because of reasons below: In the morning you have to ring 08:00:00sec to book an appointment and if you are only a second late you will have to ring 100 times and wait between 25-45 min just to talk to a receptionist who will tell you they have no appointments."
"The fact that you have to be there at like 7:50 to make an appointment I find isn't the best system; hence the 4 stars."
"The phone number is engaged, spend at best 15 minutes - at worst an hour even trying to get into a queue."
"What an absolute joke, waited 40 minutes on hold without even moving up in the queue."
"Just initially spent 20 minutes trying to contact someone despite being told’ approx 1 minute ‘."
"just phoned and I was 6th in line, after listening to the recorded message 20 or more times I was down to 1st place to be answered then was cut off."
"You phone for a appointment and wait for 30min to be cut off."
Customer Service
Pros:
"Very dedicated and finally reasonable doctor look into patient wellbeing above."
"Over approximately 6 months I have had consultations with Dr Bruins. At all times she has treated me with respect, professionalism, expertise and kindness."
"The reception staff are pleasant and helpful when you do get through."
"The receptionist was so kind to me. I got upset and she put me in a room away from the public and fetched me a glass of water."
"I personally have found all the staff are very polite and helpful especially the young lady who works at the reception at the HolmeHall site nothing is too much trouble for her."
"Due to illness over the last year I have had to attend Ashgate Medical Practice on several occasions. This has involved communication with receptionists, nurses and doctors. On every occasion I have found all to be polite, professional and courteous."
"I have been treated as an individual with consideration for me as a person and not just a condition. I have never felt rushed and always felt listened to."
Cons:
"Genuinely some of the poorest customer service that you will find in any industry. I end up apologising for contacting them, they make you feel like you are such an inconvenience."
"Receptionist as unfriendly as they come."
"Horrendous place... Reception staff are ignorant and have very bad attitudes."
"Terrible practice. Time and again prescriptions are delayed so if you do attend here you need to try and build up a buffer stock to account for the times they 'refer to clinician' and delay without and communication!"
"The receptionist is easily the most obnoxious person I have every had the displeasure to meet."
"Worst surgery ever. Been trying for over a week now to see doctor due to an ongoing mental health problem and no help what so ever."
"Appalling at answering phone, have been trying for 3 hours only to be number 1 in queue for an hour, then the phone cuts off on me."
Prescription Management
Pros:
"Moved surgery, unbelievable speed in getting docs transferred."
"Not forgetting the fantastic pharmacy team who now know my children by name."
"Prescriptions passed to chemist too so can collect even when surgery is closed."
"An hour later a G.P (chris) phoned and after explaining my symptoms he arranged for a prescription to be sent to the pharmacy."
"I asked reception if I could have two emergency items on a script at 4.30pm. A doctor came out at ten to chemist shutting."
"My partner needed his repeat prescription & was told that it was getting put through Thursday morning (27th) as an emergency prescription & would be ready by 9am on the Friday (28th)."
"Excellent treatment...I called in the ashgate road surgery at 2.00 pm spoke to a receptionist and explained my situation."