City Health Centre and Manchester Urgent Primary Care Hub Reviews Summary

Customer Service and Reception

Pros:

• "The lady in the reception couldn't be more helpful, she said that my problem sounded urgent and they would be able to see me the same evening."
• "From the receptionist to the clinicians, whenever I have booked an appointment I've had a call within an hour."
• "The receptionists are nice to you and helpful. The place is also nicely kept."
• "Receptionist was lovely which made the check in experience very calm and smooth."

Cons:

• "Lack any form of empathy in their service! I’m absolutely livid !!this is not the way to treat your patients!"
• "A person answering the phones is extremely rude and does not take your health seriously."
• "Horrible horrible people skills from the receptionist. I have never encountered a careless and mean person like her before."
• "The reception staff are the most unhelpful people you will care to speak to... Having called more than 3 times having severe earache."

Medical Care Quality

Pros:

• "Dr. Lisa also was really nice and patiently listened to my health concerns, did a thorough check up and prescribed the right medicine."
• "Excellent care provided by Dr. Lisa Stanway. Facility is clean and hygienic."
• "I am extremely happy with the clinic. I first called them to ask if I can drop in. They said a practitioner will call me in around 3 hours. Very professional I recommend."
• "Under the current circumstances, all GP practices are stretched to capacity. I have been particularly impressed by the attentive and empathetic care."

Cons:

• "A clownish display of ineptitude from start to finish. After registering with desk staff and completing initial investigations, advised to leave and I'll get a call later in the day."
• "Absolutely incompetent GP’s, who don’t even have the slightest idea of what their colleagues prescribed in the past."
• "The doctor who saw me, treated me with contempt from the beginning. He was very defensive, not listening and undermining what I was saying."
• "Don't keep adequate records of appointments, don't respond to urgent matters, can't seem to arrange a repeat prescription despite the pharmacy being in the same building."

Access to Services

Pros:

• "Visited yesterday evening after my regular GP told me that I can’t get an appointment for another two weeks. The lady in the reception couldn't be more helpful."
• "Despite all the bad reviews I’m seeing, this GP walk in was my saving grace on a Sunday when my usual GP is closed."
• "Referred to this service by my GP as they were at capacity. My son was poorly with a skin rash all over his body. Called first thing in the morning and only had 4 people in front of the phone queue."
• "Been my local surgery for 5 years now and the Doctors are very good: pleasant, focused, human (!) and I never feel rushed."

Cons:

• "If I could give a 0, I would. A walk-in centre that doesn't provide walk-ins even though it is 3 hours before they close."
• "Awful experience trying to get help today. Wrong information, had to call a second time. Wasted an hour of precious time to be promised a call from a doctor that never happened."
• "Ignore 5 star reviews, they’re fake. Avoid at all costs. Is not a walk in as labelled. Do not register here or you will have a horrendous time getting any healthcare."
• "Worst Doctors practice I have EVER encountered. IMPOSSIBLE to get an actual appointment. You have to fill in an online triage form and can only do so between the hours of 7:30am - 11:30am Mon - Fri."