Address: 4 Blenheim Walk, Woodhouse, Leeds LS2 9AE, United Kingdom
Phone: +441132954488
Rating: 2.5
based on 106 reviews.
Appointment System
Pros:
"For non-urgent appointments I’ve been given weekend consultations as well as out of hours appointments."
"Granted, it’s a little difficult to get on-the-day appointments but you just have to make sure you’re quick and ring first thing."
"Booking an appointment is easy and straightforward."
"Really friendly staff, have helped me out on rare occasions of emergency help / needed prescriptions straight away, a doctor saw me late when practice closed to make sure I was seen."
"Practice phoned me back for the initial phone assessment next day, and had me in for physical medical help within an hour of the phone assessment ending."
"Both time were easy to book the appointment over phone and was not that long to get an appointment in the same week."
"I’ve always rung up at 8am, there’s very little wait time on the phone lines and I’ve managed to get same day appointments."
Cons:
"Good service when you actually get there, but a really poor system for booking appointments."
"The appointment system is horrible! The online appointment is always unavailable."
"No way to book appointments in advance, you can only call them in the morning to get one on the same day."
"The irony is that those who actually need a doctor and are too ill to get there at 8am can't get an appointment."
"Only taking appointments on first come first served from 8am is a really unhelpful process."
"It’s almost impossible to get an appointment, same day appointments are gone before 9:00 AM."
"Although the same day appointment system is good for people with new problems, it is terrible for those who need regular appointments for ongoing problems."
Staff Attitude
Pros:
"Never had any problems with this surgery, always very polite and helpful on the phone."
"Very friendly and welcoming and quick and efficient care."
"Really friendly staff, grateful for all they’ve done!"
"Not sure why everyone thinks it’s a bad practice the doctors and staff have always gone above and beyond to help me with mild and serious issues."
"The receptionists aren't rude at all! The doctors are lovely, and the nurses/blood team/pharmacists are all great too!"
"Staff have always been kind, funny and professional."
"Receptionists, doctors, and nurses are all so, so friendly!"
Cons:
"The reception staff are rude and act like everything is a mammoth task - if I could rate the receptionists they'd get 2 stars!"
"As other posters have mentioned, usually a rude and unhelpful- bordering on aggressive- approach from reception staff."
"Doctors are of a good standard however the receptionists are dreadful."
"The doctor is very nice, however, the receptionist is rude and really unhelpful."
"It's such a shame about the rude obnoxious reception staff, genuinely think it must be in their job description to be as miserable and as unhelpful as they possibly can be."
"The receptionists are incredibly rude, and try to make getting an appointment as difficult as possible."
"Receptionists tend to assume you’re trying to bypass the system rather than having a legitimate difficulty navigating it and can be rude or unhelpful."
Quality of Medical Care
Pros:
"Compared to my surgery in my home town this is amazing. Instead of dismissing my fears, the doctors here take the time to listen to my complicated medical history."
"The care I’ve received once I’ve accessed doctors and nurses has been fantastic."
"The doctors are really helpful and will know exactly how to help you."
"The doctors I've seen have always been good - Doctor Anderson is fantastic - he goes above and beyond and is very thorough with his work."
"Most doctors I have seen have gone above and beyond to help."
"They really care about the individual and the best healthcare for them."
"Outstanding level of service. I want to mention in particular Dr Jermey Anderson. I have on going health problems since 2014 and he has gone above and beyond."