Thorpewood Medical Group Reviews Summary

Reception and Staff Interaction

Pros:

• "The receptionist Janet I spoke to was amazing, totally understanding my needs."
• "Thanks to KATRINA GOT MY PROBLEM SORTED."
• "Dr Hampshire has been my doctor for the last 20 years, if I could give him 6 stars I would."
• "I had been with this practice for approx 18 yrs and the doctors and the nursing staff have and are excellent."
• "The rating is for the practise as a whole. I’ve never had a bad experience with a member of staff."
• "The only shining light in the whole place is Denise who takes the blood."
• "I received a voicemail call from the reception staff from a very nice lady asking me to make urgent contact."

Cons:

• "The receptionist had said that my son is not important enough to get an on the day appointment."
• "Waited an hr & a half for call to be answered."
• "Terrible Gp Practice, shared my information with a family member without my consent."
• "The practice manager is not caring or helpful at all."
• "The phlembotomist (angry woman in a red tunic) has the worst hand hygiene and people skills ever."
• "Seriously rude receptionist working on Monday 1st November, they need to remember they are not God."
• "The receptionist was more upset by the fact I swore than the fact I could have hurt myself."

Service and Care Quality

Pros:

• "When and if you get to see a GP/nurse they are usually good."
• "I only had great experience with the doctors, nurses and reception staff."
• "To be clear the doctors and nurses are polite, professional and helpful in my experience."
• "There are some lovely nurses and doctors there."
• "Dr Nene has been fantastic. It's taken me 2 years to find a doctor that has actually listened to me and my lifestyle to figure out a problem."
• "Dr Hampsheir who was incredibly kind, patient and thorough."
• "The doctors knowledge in this GP Surgery is far superior to my previous surgerys."

Cons:

• "Over the last 13 years we have had pretty poor diagnosis for my family from this surgery..."
• "I was misdiagnosed and told that I had bad back pain from a tilted pelvis to being hospitalised a week later with a very severe kidney infection and possibly sepsis."
• "We subsequently went to emergency where she was diagnosed with a life-threatening heart condition."
• "A particular practitioner I was always dreading to see who was rude and made me completely uncomfortable mis diagnosing me and family."
• "Refusals for my family for scans and hospitals that WERE essential, and an allergic reaction being ignored?"
• "Dr Nene failed to pick up on a DKA I was having in his office and also misdiagnosed swine flu with Tonsillitis."
• "Most of the medical practitioners are ok (unless you have double vision and are told by A+E that it could've been a minor stroke and to contact your GP if your condition worsens whilst waiting for results of MRI and GP advises you to 'look at things from a distance instead')."

Accessibility and Communication

Pros:

• "However with this new online scheme of booking an appointment it seems a lot better and there’s no waiting around on the phone at 8am."
• "Having lived in Norfolk for over 50 years... I can safely say that the Thorpewood medical practice is outstanding and by far the best I have experienced."
• "My experience with the many staff on reception has always been positive."