Total Fitness Wilmslow Reviews Summary

Equipment and Facilities

Pros:

• "The gym area has been recently renovated and most machines have been renewed."
• "Awesome! The scale and choice of equipment is second to none."
• "Great gym with good facilities and large open space."
• "The gym itself is well stocked with a variety of cardio and weight equipment, including a 200m running track."
• "The equipment is just amazing and facilities for the money is the cheapest around although not cheap."
• "There is a good variety of equipment."
• "The gym equipment is clean and there is loads of equipment so no real wait for a piece if kit."

Cons:

• "Equipment is past its best and appears to never be replaced."
• "The equipment is not looked after, by both visitors and clearly staff as nothing is prepared when broken."
• "Large weights are often left on the free weight machines making them impossible to use for people who may have a back problem or not able to lift really heavy weights."
• "Cable machines are almost permanently broken."
• "The treadmills are absolutely terrible… after 5 minutes the touch screen stops working!"
• "The gym is dirty with lack of equipment, never any free weights in the right place."
• "Gym equipment is constantly broken and takes forever to fix."

Cleanliness and Maintenance

Pros:

• "Gym, swimming pool and changing areas were really clean."
• "The maintenance overall is good."
• "The four swimming pools are usually clean."
• "The hydro pool, sauna and steam rooms are always clean and never too busy."
• "The gym very clean."
• "The Pool is nice - aesthetically pleasing and spacious with plenty of sunlight."
• "The facilities are outstanding, a one stop shop for all your fitness needs!"

Cons:

• "I don't think it is particularly clean - quite a lot of debris on the floor of the pool but the water quality seems OK."
• "The ladies sauna has been breaking down for years and has never been fixed properly."
• "Absolutely filthy!! The gym, changing rooms and pool area are all a health hazard."
• "Unfortunately they have adopted a policy of not repairing things or cleaning things properly post-lockdown."
• "The toilets are absolutely filthy."
• "Cleanliness in showers around pool/ sauna areas could be improved."
• "However the shower water temperature is usually little more than luke-warm and as the weeks pass there is growing evidence of black mildew at the corners of the showers."

Staff and Customer Service

Pros:

• "The sales team were so helpful and answered all the questions we had upon joining."
• "I’d like to thank manager Ben and the lady from the kitchen for sorting this out for me it’s greatly appreciated."
• "Will was very helpful with my re-enrollment and reassuring."
• "Staff friendly and helpful."
• "Other than that the staff were friendly and helpful."
• "The staff are nice and friendly."
• "Staff are friendly and informative."

Cons:

• "Very low opinion of senior management of Total Fitness."
• "Really poor customer service regarding guest passes."
• "The staff are rude and incompetent."
• "Staff too busy chatting each other up at reception rather than helping waiting people."
• "I am extremely unhappy with the way I was spoken to by the older lady at the reception desk."
• "Staff are rude and ignore you when you do proceed to come up to the front desk, as they’re preoccupied having a chat."
• "The lady behind reception was really rude!"

Value and Pricing

Pros:

• "Good facilities and you get a lot for your money."
• "If your reading this review and your thinking of joining here, it’s worth every penny."
• "£60 a month is competitive with the facilities on offer compared to David Lloyd where you pay double for basically the same thing."
• "It is reasonably priced for what you get."
• "Very competitively priced."

Cons:

• "I personally think the membership price is really expensive and nearly unaffordable."
• "This gym has so much potential to be better and for the price us members pay, it simply should be."
• "Good equipment, big and spacious, loads of different areas to suit everyone's needs, big downside is that it's ridiculously expensive."
• "Absolute rip off."
• "Increasing membership fees to £64.00 per month."
• "Overpriced for what it is."

Access and Convenience

Pros:

• "Over the years I have really enjoyed the gym facility there is a wide variety of equipment and it is in a great location."
• "Plenty of space in which to undress and shower, it also offers hairdryer free of charge."
• "The parking availability is excellent and geographically the place is easy to access."

Cons:

• "The pools look impressive but there aren't any no kids times, and the place is overrun with swimming lessons."
• "The opening hours are also not the best."
• "Total fitness is a great gym and staff are great but they are taking it too far with the open times shutting at 6pm on Saturday, sunday and then closing at 9pm weekdays makes it mission impossible to use the gym."
• "The adult pool is cold."
• "The changing rooms should have a separate family changing area."
• "Parking is a problem as people park in the lined areas thus blocking in other people."
• "Left the gym as taken on far too many people."