Address: 379 Croydon Rd, Beckenham, BR3 3QL, United Kingdom
Phone: +441689863000
Rating: 3.4
based on 110 reviews.
Doctor Interaction
Pros:
"This doctor really cares, he listened to all my issues, was honest and caring."
"Excellent service. Arrived at 6pm with half the corner of my finger missing, I was bandaged up and asked to come back the next day."
Cons:
"I leave feeling gaslit and alone nearly every time I go."
"The 'doctor' was condescending and made me feel stupid for coming in."
Staff and Reception
Pros:
"The staff at the Urgent Care Unit are super nice and friendly, their receptionists are lovely and compassionate."
"Really appreciated the opportunity to be able to walk in for an assessment."
Cons:
"Main reception had no interest in helping me even after I asked for help."
"The triage nurses are always rude and aggressive."
Wait Times and Efficiency
Pros:
"After explaining the injury, the triage was done and only waited 30mins before being seen by a specialist."
"I have had 3 appointments at Beckenham Beacon recently and I have been very impressed that every appointment has been on time."
Cons:
"Wait times are REALLY long (expect to wait more than an hour to see a doctor)."
"I came here at 19.23 on Monday with an what I think is a fractured ankle and got turned away even though the closing time is 8pm."
Facility and Operations
Pros:
"We went to see a speech and language therapist for my daughter and she helped my daughter stay engaged in the activity worked around my daughter and her needs and was very understanding."
Cons:
"The place is meant to be open 8 to 8 which means you should be able to arrive by 8 and be seen!"
"This place is an absolute joke. We were told on 2 occasions that we have 3 people in front of us, and we stood and watched 5 people get called in front of us."
Patient Care and Treatment
Pros:
"The staff do a fabulous job with the resources that they have at their disposal."
"Thank you so much to everyone at the Urgent Care Centre, you all done a brilliant job, with a relentless stream of people coming in for help, like myself today."
Cons:
"My daughter had asthma and she couldn't breathe properly so we went to urgent care. When we got there, a nurse did an assessment on her then we had to wait more than 3 hours!"
"We have had to visit here a few times due to my partner having epilepsy and often injuring himself when he seizes."
Administration and Policies
Pros:
"I was bandaged up and asked to come back the next day. Following day seen, cleaned and X Ray all under 2 hours! All staff were helpful."
Cons:
"The doctors seem ok, it’s the admin staff who behave absolutely appalling, rude, patronising."
"Was sent here by NHS 111 as away from home and had forgotten 5 blood pressure tablets, after a few minutes the nurse called me in and then told me they couldn’t help me as they only had one doctor."
Privacy & Confidentiality
Pros:
Cons:
"Beckenham beacon has one receptionist asking details and personal questions for all to hear in the waiting room."
"No privacy at the reception desk, the waiting room is right there so everyone can hear you telling the reception staff your personal details."
Facilities & Amenities
Pros:
"Clean and fairly quick turnaround."
"The building is nice and the environment feels welcoming."
Cons:
"They need to fix the blood pressure machine, it's been out of order for a while."
"The waiting room is always crowded and has a lot of sick people in close quarters which isn’t great."