Tesco Superstore Reviews Summary

Customer Service

Pros:

• "The lady at customer service desk was so polite and she helped me with my vouchers so thank you for helping me as it was my first time changing up money."
• "The checkout staff are very friendly and willing to help customers with a number of issues. The customer service staff are also very good and get their job done most days without incidents of angry customers."
• "Amazing lady In check out she's from Algeria she work In a small store in South Norwood she's so kind and she have the greatest customer oriented service."
• "Staff generally fine and helpful enough."
• "Staff are helpful once approached."
• "The staff is also very helpful."
• "The staff in Tesco this morning were so so lovely!! Bless them, putting new stock out as we all take it! Staff were apologizing for the wait, whilst we were queuing... you guys have done a fantastic job and have no need to apologize to us!"

Cons:

• "I found when I go into this Tesco's the staff at the tills are very miserable."
• "Very poor customer service at store number 2445."
• "The staff are dreadful and do not have any basic level of customer service."
• "Very rude staff at the till."
• "The staff were very rude particularly the till number 4. Not professional staff, misleading price and rude staff."
• "The member of staff then gives me attitude and walks away."
• "Team leader Pasha at checkouts is very rude and do not know how to speak to pregnant woman."

Store Accessibility

Pros:

• "Elmer's End Tesco's Superstore close to buses, trams and trains. Lower car park can get a bit busy, sometimes better to nip up the ramp."
• "Easily accessible by road or public transport (the tram/train stop is just a 2 minute walk away)."
• "Tesco Beckenham has decent connections and a large well organised car park, so it's easy to find and use."
• "Nice store, huge and a lot of choice. Found what I was looking for 🙂 Lots of free parking spaces on 2 decks."
• "If the below parking is full you can always find space on the upper parking level."
• "This is an extremely large store. You will be unlucky if you don't find all the things you are after here."
• "Plenty of parking."

Cons:

• "Run down and depressing. A little bit of fresh paint and actually fixing broken equipment instead of cordoning it off for weeks would go a long way."
• "The one big problem with the store is the lazy inconsiderate customers who leave trolleys scattered all over the car park sometimes these trolleys end up rolling around in the access road all because some people are to bone idle to use trolley park."
• "It’s also annoying how staff regularly block two thirds of an aisle while they restock the shelves....yet when you can finally squeeze past them the shelves are nearly empty!"
• "Can rarely get in disabled bays because if able-bodied people being parked in them. Management and staff don't seem to care."
• "DO NOT GO HERE IF YOU DRIVE. My family's car was jacked up on the 1st floor in THEIR BUSINESS CARPARK and the WHOLE Catalytic converter was removed."
• "Large parking lot but can be busy, especially on a Sunday."
• "This Tesco is supposed to be a superstore...more of a joke store, Saturday evening here and out of 8 tills there are only 3 open the queues are a joke."

Product Availability & Store Layout

Pros:

• "Great. Big store and also has a clothing section."
• "Always stocked well."
• "This Tesco is one of the best organized ones I've seen in London!"
• "There’s a small KrispyKreme kiosk, you can exchange money, there’s an opticians, a deli, lots of homeware things and clothes."
• "Shopping layout is clear for me anyway and shelves well stacked on most of my visits."
• "Good Tesco as they have a wide selection of products."
• "Standard Tesco superstore. Loads of parking space, fuel, car wash services."

Cons:

• "Food is not very good quality."
• "It's great, usually has my favourite stuff but I don't blame them for not being stocked."
• "Tesco has gone down in my opinion because most of their drinks now contain sweetener l personally think that sugar is better for you, everything in moderation is the key."
• "I love tesco but since they have cut down on tin cat food it's caused me so much hassle."
• "Tesco Elmers End is ok as a supermarket, large and spacious. Most things are stocked, however, lately I’ve not been able to obtain some things."
• "Nice large store, however whenever I go in I seem to only get about 70% of my shopping as stuff is always out of stock."
• "We find a lot of the stock items are on or over their sell/use by dates we have informed the staff but nothing has changed."