Tim Hortons Reviews Summary

Payment Methods

Pros:

• "The ordering kiosks were easy to use, but there is a counter you can order at too."

Cons:

• "The only thing I was very disappointed about is they didn't accept cash."

Service Quality

Pros:

• "Staff were friendly and very efficient, making sure everything was ok with our food."
• "Upon the entering the 2nd time, we were greeted by a friendly employee who made our children smile."
• "Staff were doing their best but Shan't go back in a hurry."
• "Service was fast and everyone was pleasant."
• "The staff were really helpful and friendly."
• "The staff is friendly, welcoming, and efficient, making the service quick and smooth."
• "Service was absolutely awful. 20minutes to get a breakfast muffin."
• "The staff were polite and helpful and the food and drinks were as good as I expected."

Cons:

• "Service was absolutely awful. 20minutes to get a breakfast muffin."
• "The staff were polite and helpful and the food and drinks were as good as I expected."
• "The service we were provided with was Excellant."
• "Staff friendly enough but the food made me ill the chicken wasn't crispy coating was soggy."

Food Quality

Pros:

• "All the doughnuts look great, and it's good that you can pick up the various premixed drink powders."
• "Really nice place to eat! My partner and I really enjoyed our burgers."
• "Clean store and tasty doughnuts."
• "Was my first experience of a Tim Hortons. The burgers were epic."
• "Great, reasonably priced breakfast - plenty of options too, for the kids."
• "Mouthwatering donuts. Great coffee."
• "The breakfast food was fresh and tasty."
• "Thoroughly enjoyed our burgers, doughnuts and pancakes. Coffee was lovely and hot."

Cons:

• "The photos they advertise compared to what you get is ridiculous, not sure how they are getting away with it."
• "Somewhat disappointing and expensive. The burgers were ok, chips could have been nice, but all food was basically cold."
• "The burger was no better than that you get from a burger van and was quite disappointing."
• "The food was terrible, I had a double cheeseburger which tasted like it was bought from the B and M from across the road."
• "Food and drink was fantastic, no atmosphere what so ever very quiet no back ground music."
• "Food was stale, burger was like a microwave burger cheap and nasty."
• "Tried two burger meals and 3 chicken strips. The coffee was very nice, the criss-cross fries were pretty decent."
• "Luke warm pre cooked burger and luke warm fries. If you are going to eat unhealthy food at least make some effort to make it worthwhile."

Ambiance and Cleanliness

Pros:

• "Store itself was clean and done to a modern and contemporary style, a nice place to sit and enjoy a coffee."
• "Clean building with very friendly staff that were welcoming to the kids running around."
• "I noticed plug sockets on some of the tables too which is a bonus for folk needing to recharge phones or plug in laptops."
• "Large and airy interior."
• "Restaurant new and immaculately clean, comfortable seating."
• "Very clean an relaxed placed staff helpful and polite."
• "A great asset to Penrith. Friendly service, good coffee, great range of food to suit different tastes all at the same time."
• "It's like having Starbucks, Macdonalds and Krispy Kreme in one place... only its better than all of them."

Cons:

• "Thought we'd try again as its been open for a while now. Still cold food, we ate IN. Not a smile to be found, the toilets were the worst."
• "Lastly, not happy with disabling the medium drinks selling while advertise the deal offer."
• "Needs a vegan sweet treat! Been three times and each time there wasn't any mayo?!"
• "Well, it is NOT Tim Hortons of Canada. Nice staff, but while they are busy chatting with each other the restaurant is dirty."
• "The staff are really lovely I just wish it was cheaper."
• "Food barely warm not hot. No way the hot dog was fresly made. Given sachets of heinz dip for lattice fries?"
• "The seating area is filthy."
• "The toilets were filthy."