Mettricks Coffee & Brunch Reviews Summary

Food Quality

Pros:

• "The chicken stack with hash browns & egg was delicious as were the seasoned fries."
• "Came here as they’re a local company who roast their own beans, and the coffee was good!"
• "Food is excellent as well - I highly recommend the breakfast wrap, and this branch has an expanded menu."
• "Food was very fresh and tasty."
• "One of the best breakfast wraps I have ever had. Was so good, my only issue was that it I wanted more when it was done."
• "Surprisingly filing, very tasty, good value!"
• "Boy oh boy is the food here good!"

Cons:

• "Food was not worth the wait, nothing special."
• "The menu is pretty poor, the portions tiny, not great value and quality has taken a dive."
• "Food also was disappointing with a long wait for an extremely greasy burger with overcooked (burnt to a blackened cinder) bacon."
• "When it came it was burnt and underseasoned."
• "The food took ages, the Vegan breakfasts came without the right food, the coconut bacon had run out and one of the breakfasts was forgotten."
• "Breakfast appalling, Had missing item, 1 sausage instead of 2, mushrooms overdone, eggs rubbery, toast burnt."
• "The worst full breakfast that I had also I spent £13.50 for it!!"

Service

Pros:

• "Came here for anniversary drinks in the Attic, lovely cosy atmosphere and Chris is the hostest with the mostest."
• "We were welcomed with warm smiles by the staff and one gentleman is particular was extremely helpful with our questions."
• "Staff were very friendly too."
• "The staff are all very well experienced in what they do as well as always friendly 😊❤️"
• "Staff are very friendly."
• "The staff were very apologetic, the kitchen staff worked quickly and the food was great."
• "All served by the friendliest and happiest people."

Cons:

• "In terms of service the online app is an absolute faff."
• "Service was poor with extremely long waiting times."
• "This is the second time we’ve received AWFUL service from this branch. The staff are extremely rude and don’t pay attention to their customers."
• "An hours wait for poor quality, burnt food and some absolutely dreadful and really rude service."
• "they forgot my food order (breakfast wrap) so had to remind myself after half an hour of waiting - there was no apology just a rude 'it's coming buddy'."
• "The owner was rude to me and called me ‘a numpty’ for some unknown reason whilst I was leaving which really upset me as I did nothing wrong."
• "The staff were rude."

Cleanliness

Pros:

• "Nice interior with plenty of seating."

Cons:

• "When were the toilets last cleaned? A week between my visit and the same marks and stains are on the toilet seats."
• "Place just feels dirty."
• "The toilets are appalling and tables all sticky, and it just needs general TLC."
• "The staff here are lovely but unfortunately everything is really dirty or stained."
• "What is a lovely setting was somewhat ruined by dirty tables, a dirty floor."
• "It’s also not very well kept, dirty plates and cups all over the place not cleaned up in the hour we were there."
• "The place is a little grimey and you barely see anyone cleaning."

Value

Pros:

• "Iced oat latte is £4.30 at mettricks, £2.50 on London Road."
• "The cocktails are 2 for 1 all day every day and they're so delicious. Great value."
• "Prices were fair too."

Cons:

• "When you pay £9.50 for breakfast you expect better."
• "£4.50 for a milkshake that is basically milk is a waste of money I would be expecting ice cream milkshakes for that price."
• "Wraps are £11. Can get a panini for £5 on London Road."
• "It's too expensive for what it is."
• "Ordered potato hash. £10 for about 3 tepid mouthfuls. Terrible value for money."
• "Sadly it just wasn’t worth the wait which is a shame as I had high expectations from the reviews and feel of the place but it seems like the price has gone up and value has come down."
• "The worst full breakfast that I had also I spent £13.50 for it!!"

Atmosphere

Pros:

• "Really great coffee and a trendy decor, mis-matched chairs and tables, looks more like the hipster cafes in Melbourne, Australia."
• "The whole venue is very welcoming."
• "Its lively bubbly atmosphere with great friendly staff."
• "Nice indie/vintage feel with amazing food and great hot drinks."
• "The Attic area (upstairs) is especially atmospheric, with relaxing lighting, music, and classy furniture to surround yourself with."
• "Great bar/eaterie, excellent food and fantastic, unusual cocktails. Really lovely atmosphere and right next to the park and Guildhall Square."
• "Mettricks Guildhall Place manages to combine the cosy living room feel and the busy, bustling city life and add a cosmopolitan vibe."

Cons:

• "This place is so hit and miss I’d never bring anyone here!"
• "Very hit and miss in terms of service and quality of product sold."
• "A great place and friendly team however something makes me feel unwelcome at times."
• "May just be me but since they’ve been taken over, much of the character and independence has gone."
• "Please just turn down the music. However, when they have live music its far too loud for a coffee shop."
• "The music was extremely prohibitive for conversation with a badly chosen playlist blaring on repeat."
• "There's a distinct lack of atmosphere in this coffee bar."