Starbucks Reviews Summary

Staff Service

Pros:

• "Wow what a fantastic place to stop. I had the pleasure of being served by Lottie who was super polite, amazing service, went above and beyond in every way she could."
• "This particular Starbucks was good only because of the staff member who was working there. She was a girl working Sunday afternoon. She was brilliant she helped me with my strange request I needed water and tissue to clean my helmet."
• "The WORST vegan food ever! Tasted awful, and we waited for the delivery to be unloaded to get some! Not nice staff. Too busy talking to each other and ignored my daughter who said 'hello' 5 times! She's 9 so not hard to see!"
• "Friendly staff and immaculate premises. Great drinks too."
• "The coffee shop while nice and clean, was extremely busy, with minimal staff trying to manage it. It reflects badly on management practices to not have enough staff."

Cons:

• "Never had such bad service in a Starbucks. Grumpy woman on the till and the ones making the coffee seemed really slow."
• "Went in to get coffee and something to eat and went to the male toilets that stink to high heaven. There were three people behind the counter just chatting."
• "I’m not sure why I bother going to Starbucks anymore. Two lovely girls serving and doing the best they can but really understaffed."
• "Coffee and breakfast bap were fine (as expected) but service was poor, staff unhelpful."
• "Awful Starbucks location. The staff here have no idea how to greet and deal with customers."

Cleanliness and Maintenance

Pros:

• "A good rest stop. Clean toilets. Clean and modern dining area."
• "Loved it so much I came back again.. Toilets are cleaner now as well."
• "Brand new location on the A303 about 6 miles from Amesbury. Conveniently located. All the facilities are clean and tidy."
• "The service was quick and pretty good. Deserved to have a 5 star rating."
• "Friendly staff and immaculate premises. Great drinks too."

Cons:

• "Looks like it's never been cleaned. Gents toilet is filthy. Urine on the floor. Deposits left in toilet. Toilet brush filthy."
• "Overall it was pretty filthy: benches looked like they haven't been cleaned since opening; crumbs and spillages not cleaned up on the counter."
• "Three members of staff and very few customers so why isn't it clean? We rejected several tables due to the food on the seats and floor."
• "Absolutely filthy dirty. Toilets haven't been cleaned in goodness knows how long, it's only 9am, you'd think they would start the day clean."
• "Worst Starbucks in the West. Forgot my drink so ignored me then finally served me something strange that's not on the menu. Toilets where disgusting, place was dirty."

Product Quality

Pros:

• "Starbucks coffee is one of the good coffee shops and vary popular."
• "The primary product of Starbucks is not coffee. It is the entire experience. Coffee is just a secondary product."
• "The food at Starbucks is mostly average and high on price. The fruit bread, which we always get, is excellent, and you get a little jar of nice jam."
• "Pumpkin spiced latte quickly ordered with no fuss. Was ready by the time I'd come back from the toilet. Really nice people in there."
• "Exactly what you want during a long drive to London from Cornwall with 3 cheeky kids, a vomiting cat and a Hampster in the car. Hot and delicious coffee with lovely staff."

Cons:

• "Perhaps a visit from the local health department might improve things??"
• "It makes one think that even the food preparation areas must be dirty if something simple like toilets can't be sanitised regularly."
• "Coffee isn’t even that good so not worth the effort. Rather go to an independent."
• "Thoroughly disappointing coffee. It’s rare that I’ll review a coffee but the ones we received from this Starbucks drive thru were awful."
• "Facility looks good but the coffee... I have promised to myself that I won't go to Starbucks anymore and I should keep it. The drink is less than average only the looks gives mid rate."