Starbucks Coffee Reviews Summary

Customer Service

Pros:

• "Staff are always polite and helpful, and always cater to my fussy orders."
• "I was greeted by coffee master Matt, he had a upbeat and welcoming energy and made my brown sugar shaken espresso perfectly."
• "I would love to publicly thank Madeline and Meg for being such great help on the drive thru offering incredible customer service going above and beyond the expected."
• "Very fast service, and the staff are always polite and friendly!"
• "Staff are friendly and helpful and very efficient."
• "Baristas are always friendly and the service is always good."
• "Friendly, great service and great atmosphere."

Cons:

• "Staff has no customer experience."
• "Every single time we pull up to the little tannoy we are greeted with a monotone 'starbucks drive through'."
• "We got served by a chap called Logan earlier today whilst using the drive through. Worst customer service we’ve ever had at Starbucks’s."
• "The staff simply didn't care more concerned with their own conversations."
• "Staff training seems to be an issue."
• "The staff also looked stressed and cant be bothered. And 2 of them kept arguing."
• "Really unprofessional staff, I used to work for Starbucks and it was always drilled into us to be polite and chat to the customers."

Cleanliness

Pros:

• "Toilets were clean, my table was sanitised."
• "Tables cleaned when asked."
• "But the store looks clean."

Cons:

• "Didn't look like it had been cleaned since the previous day at least."
• "Was absolutely filthy Saturday morning (19th November)."
• "Visited again on 8/3/22 and feel their soft furnishings need a deep clean as stained and dirty."
• "The place is never clean."
• "The place is absolutely filthy inside and out."
• "Visited today and it was filthy, front of house/seating area clearly hasn't been cleaned today - possibly longer."
• "This place is always dirty."

Order Accuracy

Pros:

• "Quite often when I pull up to the speaker the barrister knows exactly what my order is before I open my mouth."
• "Staff are always polite, never get my order wrong, and I’ve never had to wait an unreasonable amount of time."
• "The only Starbucks Drive Through in Milton Keynes and honestly my favourite. They serve quickly, always get my order right."