Morrisons Reviews Summary

Store Layout and Cleanliness

Pros:

• "Clean tidy and well laid out with a lovely cafe."
• "Well laid out supermarket with good choice of provisions. Consistently good."
• "The shop itself is clean and I think it is very well laid out."
• "A very nice spacious store, very tidy and clean and well set out."
• "The store is well set out and spotless."
• "Good supermarket, competitive prices, plenty of parking with wheelchair access and disabled parking."
• "Well set out in typical Morrisons style."

Cons:

• "No room in car park since Mcdonalds and B&M have taken up a massive portion of it."
• "Difficult to traverse. Veg and fruit isle sends one round and round in circles."
• "Shop needs a rethink it's claustrophobically set out wrong untidy."
• "It is laid out in such a way as to make you question your sanity."
• "I picked up 4 cups and they were all dirty, the same with plates."
• "Fridge doors broken or wide open."
• "Rows and rows of empty shelves, not good on a Thursday afternoon."

Customer Service

Pros:

• "Staff very helpfull and pleasant."
• "Happy smiling staff, very welcoming."
• "Nice friendly service and good selection of cakes and snacks."
• "Very friendly staff at the checkout though."
• "The young girl serving was lovely She was very friendly & helpful when needed which is what you expect from staff who come into contact with customers."
• "Staff are always warm and welcoming tables are always cleaned and sanitised."
• "The staff are friendly and helpful, the shop is kept as clean as possible considering the amount of customers they have going through the doors."

Cons:

• "Unfortunately the click & collect staff member was rude & failed to offer help."
• "Often shop here, the customer service is appalling."
• "All I got was rudeness off a cashier with an attitude problem."
• "Only criticism as of late there are only 1 or 2 tills on and the rest is self serve causing ques with big shops."
• "Rude cashier because we dared to queue when they wanted to talk to their friend."
• "Poor management equals poor staff. Shop somewhere else is my recommendation folks."
• "I was completely ignored and left to my own devices as the cashier was busy talking and laughing with the supervisor."

Product Range and Availability

Pros:

• "They have a wider range of everything."
• "The fresh produce is always excellent. The fish counter is always well stocked."
• "Morrisons is my favourite supermarket to shop, always good variety of food, good value for money."
• "Haven't been to morrisons for years, but wanted to order their party food for an upcoming do we're having. The Beverley store is huge, it had so much choice."
• "A great range of goods and really good value."
• "Good choice of products and food."
• "I found this is the best Morrisons in my area."

Cons:

• "Lately lots of empty shelves. Visited again today, some weeks after my last post and found a quarter of the freezers empty."
• "Hardly any stock on shelfs thought we were back to panic buying for a moment."
• "I was disappointed with Morrisons in Beverly as they had no fresh meat at all the bit here was totally empty it was as if there had been no delivery and then meet fridges were all closed off with blinds and the freezers were empty I Will never go there again."
• "Lots of half empty shelfs or out of stock items."
• "The foods quality has gone from a 8 to a 1."
• "Worst place went in to get some shopping didn't have any coke in stock at all bought some ready meals that was 3 days out of date."
• "The past year has been awful, lately there’s barely any of the pasta selection at the salad bar."

Café Experience

Pros:

• "Usually call in for a big breakfast from Morrison's which are amazing value, just the thing to put you on for the day."
• "The Café is excellent!"
• "The food in the cafe is very good and value for money."
• "Excellent cafe with wide range of reasonably priced very good food."
• "Did some shopping there this afternoon. Very pleasant staff. Went in the cafe had afternoon tea."
• "Good hot cuppa as always."
• "Tables are always cleaned and sanitised."

Cons:

• "Restaurant no food @ 2.40pm yesterday."
• "The only good thing about this place is the cafe."
• "I have never been anywhere that was as cold and uncomfortable while eating a meal, it went cold as soon as it was in front of us the whole cafe was freezing that is why only 1 star."
• "20 mins wait for scrambled egg on toast at the cafe and coffee machines - one failed and the other struggling."
• "The cafe is very useful but often short of staff and waiting times for hot food can be long."
• "Till and coffee machines broken in the cafe."
• "Only reviewing the cafe. Exceptionally disappointed."