"Their delivery efficiency is second to none and it'll be there when you need it."
"The items were sent quickly."
"The website was easy to use and delivery was really fast."
"Order received quickly."
"Very speedy service, ordered two items the same in error and was unable to cancel second item by telephone."
"Order came very quickly and quality of equipment is very good."
"Very easy to place order which arrived within a few days."
"The product is lovely and has a very premium feel and finish."
Cons:
"I am running a small business and I cannot afford further expenses and delays."
"The only negative is the return policy... It's not a straightforward process."
"We had to wait over 9 weeks for the delivery, this was after being told 2 to 3 weeks at the time of purchase."
"I placed an order late Friday and I would have expected the order to be picked and dispatched on Monday but I was wrong in thinking that."
"Goods not delivered after a week. Company did not inform me of any problem with shipment."
"Delivery not as stated on website, ie 24hrs. Most goods took a week and over."
"I ordered extra teaspoons... They arrived promptly and were all individually wrapped."
"Still waiting for a response to where the missing items are."
Customer Service
Pros:
"Great service from Buzz Catering Supplies."
"Even if you are just an occasional purchaser, like me - you'll get very good service."
"The customer services were ok fair play, friendly."
"We look forward to growing our business with great partners like them!"
"Very pleased to say that their customer service and flexibility have been extremely helpful to our business needs."
"Buzz catering suppliers have been our main supplier for our catering needs over the past 3 years."
"Extremely friendly customer service, who reply with a response to a question within mins of sending a question."
"Really good experience with Buzz Catering supplies and I now tend to use them over others."
Cons:
"No apology offered! 0 stars."
"The service department has one guy working who's extremely rude."
"I am so frustrated to be leaving this negative review, as a small business we try and spread positive feedback."
"We're left with a half working fryer. Have contacted PayPal who will hopefully get me money back."
"Very disappointed with buzz, ordered a fryer and a grill from here about 8 weeks ago, goods arrived OK so gas fitter installed both items in to out trailer no problem."
"A very bad shopping experience."
"So the moral of this story is, you pay for what you get."
"Please avoid ordering from this company. A unprofessional customer service, in my opinion rather rude than being helpful."