Address: Unit L1, St. helens retail park, Warrington, St Helens, Saint Helens WA9 1JJ, United Kingdom
Rating: 4.4
based on 179 reviews.
Customer Service
Pros:
"another helpful and satisfying visit to Halfords at St Helens, assistant helped with item I wanted in a very friendly way."
"Staff at St Helens we’re really helpful and friendly on the two visits I made recently."
"Wonderful service from Dave. Turned on as my car warning light came on to tell me my headlight bulb was blown."
"Thank you so much to Dave at St Helens Halfords for all your help this morning with my car."
"Just a big thank you to the staff who changed our break light so quick this morning."
"The staff member on the till (Anita?) was ace too - v friendly & knowledgable."
"Exceptional service from Dave at the St Helens branch.. He went that extra mile, also the lady at the till... Helpful and cheerful... Highly recommend this branch."
Cons:
"Stood at the counter for about fifteen minutes while the woman behind the counter filled in paperwork."
"Collected a bike from St Helens. Assistant wasn't very friendly, and was on the verge of being rude."
"Standing in a line. No one here. Been standing for last 20 min. Costumer service socking."
"The lack of help you get is horrendous the shop was dirty also."
"However, I would advise going to a different branch as there was very little customer service."
"Don't expect any customer service at all. I stood at the car parts counter for 10 minutes waiting."
"The girl at the front desk looked under pressure being on her own with customers queuing and trouble with the computer so I did have to wait 10 minutes!!!!"
Pricing and Discounts
Pros:
"The trade card is a great idea too. I saved 20% with it."
"Brake discs and pads just for the front alone, same make (Pagid) over £200 cheaper at halfords than euro car parts!"
"He accepted my blue light discount, and also offered a vouchers in exchange for my email and reg."
"I received discount of the box and fitting charge because I work for NHS."
"Great products at great prices - surprisingly competitive when compared with motor factors."
"Friendly and quick service all round, and the cost is very reasonable."
"Excellent prices, top quality service. I always go to Halfords for my bike servicing needs and have to say the turn around was very quick."
Cons:
"Very happy with product. I reserved item and paid £12 online. When I went in to the store - the shelf they took the item off had £8.99 marked on it."
"Just been back today to collect an online order with no fuss and good service until I purchased two items and was over charged."
"But the guy on the till wanted my email & stated i would get a £10 voucher? Ive got my receipt emailed BUT no voucher?"
"It says on the website for chip repair is £40 and will take 20 mins however the guy charged us £80."
"Ordered parts on line its only once you pay they tell you its a long lead time and no way of cancelling on line."
"Lookers wanted to charge me £72!!! for 2 windscreen wipers."
"Went for a headlight bulb for 64 plate golf, they began to dismantle my car, then they said they couldn't fit it cos it was in an awkward place."
Efficiency and Wait Times
Pros:
"Very efficient clean, had the job done in minutes. They had just what I wanted New wipers for the front windscreen."
"I collected my bike about 30 minutes later."
"I was served and left the shop within 5 minutes."
"Needed my stereo fit at short notice and staff members Dave and Paul bent over backwards to accommodate - Paul fitted the unit within 15 minutes of our arrival."
"Took Halfords 5mins to do the job and take payment."
"I got a dead headlight bulb replaced there."
"Had to go to Halfords this morning for a part for my hybrid bike really impressed open bang on 10am and the guy in the bike department was really very helpful."
Cons:
"So. As a result, appalling waiting times & necessitated multiple queuing in various parts of the store."
"Need to have a separate till (kiosk) for people who are click and collecting only 1 person on the till, stood in the queue 2 people in front of me 10min wait?"
"Big shop, lots of choice, great parking as in retail park. Lack of staff though, made the trip a lot longer than it needed to be."
"Went to collect a bike, staff very busy, bike was being built as I got there, but the staff were very thorough in the checks which is a very good thing, so it was worth the slight wait."
"I booked a winter check. Arrived early popped in local shops and intended to then get check. Retail park has just announced max 2 hours and the check was delayed over an hour so couldn't stay or I'd get a fine."
"Ordered bike on 15th August build date online was 24th August. Contacted by the store on 18th to be told it wouldn’t be ready until 31st August."
"Obviously had to give one star to be able to show people this review about St Helens Halfords. Today at about 7pm (an hour before the shop closed) me and my boyfriend decided to pop into halfords."
Product and Service Quality
Pros:
"I visited this store for a bike assessment and service. The staff were very helpful, informative and friendly."
"We had a dash cam fitted. It was fitted very well and efficiently, well within the time stated."
"New battery fitted good price fantastic service, very knowledgeable mechanic, can't fault my experience."
"The staff member that fitted them, also explained how to fit the wipers in detail."
"Had a Nextbase 522w DashCam purchased and fitted at Halfords St Helens! Emails kept me informed and texts were brill and offered reminders which kept me on the ball."
"The fitter changed my low beam front bulb after overcoming several obstacles in accessing the bulb."
"Really happy with the service I received at Halfords St Helens."
Cons:
"Bought carrera Bike. 6months ago. Given misleading advice."
"I was frustrated as I had just had my bike serviced by another cycle shop who had also replaced the rear inner tube just 4 days earlier."
"Bought a car polisher, it blew up and electrocuted me was given a credit note."
"Shocking service and communication !!! Both in store and online!"
"Very disappointed. Just spent £614.99 on a Apple Carplay upgrade stereo for my daughters 18th birthday from Boundary Car Care in St Helens."
"Ordered a brand new bike for over 300 pounds, only for it to brake after 2 weeks and about 4 rides."
"Had my daughters bike put in for repair I asked them to put a new back wheel on and when we got it back it was still her old one and the bike is squeaking plus she has fell off the bike because of the wheel."