"I always book tickets online, which is a very easy process."
"Excellent service, easy to log on and set up an account to make going to the cinema easier."
Cons:
"I bought the o2 priority offer (2 tickets and 20% off snacks for £9) yet when I paid for tickets online I still had to pay an additional £4, whatever."
Cleanliness
Pros:
"Been a few times recently and it's always been clean and tidy."
"It is always clean and tidy, especially the toilets."
"Cinema, toilets and corridors all really clean."
"The premises was clean and tidy, the seating was nice and comfortable"
"Nice and clean environment!"
"A great Vue cinema, spotlessly clean."
"The toilets where also immaculate and smelled clean and fresh."
Cons:
"The seats are grotty and need a deep clean. Their idea of VIP seats are bad compared to [other locations]."
"VIP Seating in cinema had popcorn and wrappers on edges showing cleaning had not taken place between showings."
"But it wasn’t clean there was popcorn pieces on the chair and floor."
"But what was a shame was that fact that they hadn't cleaned or cleaned properly as there was a load of rubbish around our seats."
"Once I finally purchased my item and had taken a seat in the Auditorium, it was filthy."
"Was OK, bit dirty when sat for film. Popcorn all over the place my seat was broke and the one next to me."
"The theatres are smelly, seats are sticky and floors are dirty."
Staff & Service
Pros:
"Staff were polite and helpful too."
"We went as a family and had a really good time."
"Good, clean and comfortable cinema."
"Polite, helpful staff."
"The staff were polite and helpful."
"Friendly, polite staff that do a great job."
"Staff have always been helpful, polite and efficient."
Cons:
"Staff are not very welcoming."
"Shoddy, unhelpful staff with terrible attitudes."
"Staff didn't seem to interact with customers much, too busy talking behind the counter."
"The staff are mainly young and the most initiative many of them seem to use is in avoiding doing anything they haven't been expressly asked to do."
"Very very very slow service. The staff had no speed about them and every single till was on."
"The staff at food place are rude in a rash even when there's no customers."
"The chap who was serving on the drinks/snacks was particularly rude with an attitude problem."
Seating Comfort
Pros:
"We sat in VIP seats very comfy."
"Loved that we could use vip area in bowling for an extra pound seats more comfortable"
"Cinemas themselves have comfy seats."
"Seats are comfortable have decent legroom."
"The seats where great. It was clean and didn't have a sticky floor in the screen."
Cons:
"The seats (VIP) were so uncomfortable and cramped it was a joke."
"Got the VIP seats but wouldn't again as they are not recliners like in Vue Bolton and generally not that comfortable."
"The seats never seem to be comfortable and I always find it very difficult to sit and watch a film in peace as my legs go dead from how uncomfortable they are."
"Booked vip seats and they were not much different to the other seats."
"Went to watch venom, payed for vip seats (no better than standard) snacks MAHOOOOSIVELY overpriced."
"Also paid for VIP seats which were rock hard and uncomfortable."
"Vip seats are NOT separated enough from the regular seats."
Value for Money
Pros:
"Super price in 2022 still £4.99 for a ticket which I think is great value for money nowadays."
"Ticket price is actually 4.99 minimum, for an adult ticket I've usually paid 5.99, still v v reasonable!"
"Very good cinema, ticket prices are all down to £4.99 per person."
"This is the best cinema you can get. Any film for any age £4.99."
"The only saving grace was that the tickets are £5."
"Tickets are somewhat cheaper than most cinemas and if you park in The Rock car park after 6pm it's free."
"Visited this cinema as I took my daughter to see the Lion king movie.The tickets cost £4.99 each so it was very affordable to come here."
Cons:
"The film you've chosen to watch will always dominate this score. That said screen 1 is the best here, ticket prices are tough to beat especially for a family of four. However, the prices for food and drink are on the high side, but typical for a cinema."
"We understand its a pandemic period but it doesn't justify overcharging for food and reducing the size."
"It's outrageously expensive. Snacks and drinks for myself and my 12 Yr old son came to £35."
"Even though it is just short of £4 for a packet of M&M's and just short of £3 for a small bottle of Dr Pepper!!"
"The 'cheap Day Tuesday' is a joke! It cost us Seniors £8.49 each last week!!! That's not cheap."
"Went to watch venom, payed for vip seats (no better than standard) snacks MAHOOOOSIVELY overpriced."
"Clean and comfortable cinema but the cost of popcorn snacks drinks and ice cream is just ridiculous far too expensive."