Cineworld Cinema Reviews Summary

Booking and Accessibility

Pros:

• "We can book online, on phone, or at kiosk, reduced cost concessions and pleasant staff make this easy and pleasant."
• "Cineworld make it easy to book tickets online and scan the ticket from the email."
• "Good access for those using wheelchair."
• "Parking is no problem for all persons."
• "Parking is free."
• "Lots of parking as on a site of lots of other stores and restaurants."
• "Nice to be able to select the available seats when you pay."

Cons:

• "The staff on duty wasn’t very helpful rather than asking us to watch the movie as it was."
• "Less keen on the queue of tickets being combined with the queue for snacks - this negates the point of buying your tickets online if you still have to queue up with other people buying tickets so you can get a drink."
• "Really bad parking facilities on a Saturday night, we parked half on the pavement and the road after driving around looking for a space."
• "The booking system is an absolute Joke!."
• "This must be the worst on line booking system in the world. It takes so much time, and then it doesnt let you book anything."
• "Would of given 0 stars if I could im a Cineworld monthly customer trying to book tickets online for me and 4 friends and wont let me have tried over 3 days now and no better."
• "At weekends make sure you arrive with a lot of time to spare. If it's very busy (which it usually is) the car park gets full quickly."

Seating and Comfort

Pros:

• "Seats are very good with excellent legroom (I'm really tall)."
• "Enjoyed film Tenet at IMAX screening with perfect viewing seat."
• "Seats very comfortable."
• "The seating is comfortable with plenty of legroom."
• "Now seats are much more comfortable with extra leg room and recline function as standard."
• "Seats are better than ever for comfort."
• "The seats are well comfy they recline also have Cup holders on them."

Cons:

• "Watching a movie in Screen 2, the seats were incredibly uncomfortable."
• "For those who have difficulty in climbing the stairs there is no handrail."
• "Tight seats, outdated screens and often broken audio. Its only saving grace is the fact that it's one of the only cinemas around and has abundant parking."
• "In the IMAX screen the seats are not great, they're too upright."
• "Wheelchair users are forced to use the spaces on the front row about 4ft from the screen making it a very uncomfortable experience."
• "Seats are as comfortable as a Ryanair flight... Could not get comfortable at all."
• "Seats were really uncomfortable."

Staff and Service

Pros:

• "Great cinema, on a great complex with nice, friendly atmosphere and staff."
• "The staff are all friendly and helpful."
• "The staff friendly and helpful."
• "The cinema was spotlessly clean and staff were warm and welcoming."
• "The people who serve the food and drinks are really polite and helpful."
• "Staff were very helpful."
• "Staff were polite and friendly."

Cons:

• "The staff on duty wasn’t very helpful rather than asking us to watch the movie as it was."
• "Staff are obnoxious and rude."
• "Same overpriced food and drinks which you could bare slightly if the young staff would show a modicum of pleasantness while serving you."
• "Want staff who prefer to stand around and chat amongst themselves rather than dealing with customers? Then Ashton Cineworld is ideal for you."
• "The staff member the milkshake counter didn't seem to know what he was doing and seemed more interested in chatting to a colleague."
• "Staff were quite miserable & just wanted you out of the way to get to the next customer."
• "The gentleman checking peoples tickets seemed like they wanted to be anywhere but there."

Facilities and Cleanliness

Pros:

• "Congratulations on the refurbishment. Me and my son visited today to see Ad Astra in the IMAX, it was a great cinematic experience."
• "Very clean and tidy."
• "It is lovely, clean, well lit and well staffed."
• "The cinema was spotlessly clean and staff were warm and welcoming."
• "Much improved since the refurbishment."
• "The whole cinema was clean, including the toilets."
• "The facilities are always nice and clean."

Cons:

• "All I can say is - avoid at all costs until their refurbishment has been completed."
• "Food is really expensive, corridors are dark and gloomy."
• "The low lights were too bright and reflect on the screen when the movie gets dark."
• "No hot water for drinks or to was your hands after using the broken toilets."
• "The lobby is dark & dreary, rundown feel with broken ticket machines."
• "As soon as you enter, the toilet smells hits you."
• "The toilets were strewn with toilet paper and had a staff member walk in to use the facilities before leaving it in its current state."

Food and Concessions

Pros:

• "Food and drinks are available as is popcorn."
• "Loved the 4d screening of Avatar2."
• "The food is good."
• "Plenty of snacks & drinks for all, Baskin & Robbins for anyone who fancies a cold treat."
• "Great place to watch all the latest movies. You can book on line or when you arrive. Great selection of snacks and DRINKS. Now has a Starbucks on site."
• "There are food and drinks available for sale if you are happy to pay the premium prices."
• "Nice foyer area, several food options available."

Cons:

• "Great cinema, on a great complex with nice, friendly atmosphere and staff. Would get five stars but the nacho's let them down."
• "I love the cinema. My one complaint is that recently, THE NACHOS CHANGED. 80% of the time, I'd go for the nachos over the film."
• "The cheese for the nachos is sour and served in this weird yogurt pot, the salsa is bitter."
• "Why oh why do they charge huge amounts for snack foods?"
• "Popcorn is so expensive you may need to take out a small loan."
• "The cheese sauce is now different and tastes slightly vinegary and other than that, bland."
• "Typical overpriced snacks but it's expected, always been a rip off in every cinema."

Experience and Atmosphere

Pros:

• "Watched top gun maverick in the 4dx screen... an amazing experience."
• "Loved the 4d screening of Avatar2."
• "I went to watch the BTS concert in the 4DX screen, which was amazing especially with the way the chairs moved to the music."
• "The 4DX effects – like moving seats, wind, and even scents – made the film so immersive."
• "We watched Super Mario Bros in 4XD which was an amazing experience."
• "The 4DX-3D experience was great fun though - a new thing to us and thoroughly enjoyable."
• "Went and watched my first 4DX film loved every minute of it."

Cons:

• "Every time I go there are people talking, checking their phones or feet up on the seats in front."
• "This isn’t a cinema it’s a debate hall, every single film I’ve ever been in here has had people talking the entire way through the film."
• "4dx means you can now see a Movie whilst being rocked about until you feel sick."
• "The screens are really dark, some scenes which were at night time were hard to see details on."
• "Not bad, tried the 4k experience, was a little off putting at times & difficult to concentrate on the film with all the moving."
• "Sounds system is absolutely rubbish, we couldn’t hear any background music actually."
• "Our experience was somewhat spoiled by being able to hear the loud base from an adjoining screen constantly throughout our film."