James Laurence Estate Agents Reviews Summary

Customer Service

Pros:

• "Charlotte has been in constant communication to ensure everything is in place."
• "Kelly made sure to treat us with kindness and consideration and no question was too stupid."
• "Her customer service was excellent, prompt and fully assuring!"
• "Every member of staff has been exceptionally helpful and patient, answering and clarifying all our queries."
• "Calls and messages were answered promptly regardless of time of day, or weekend."
• "Charlotte was in constant communication with me and guided me throughout the process."
• "Kelly was our estate agent and she was amazing! She managed to squeeze us in to a viewing just in time for us to put an offer in which got accepted."

Cons:

• "Unfortunately, they do not value their loyal customers and I will never recommend them again."
• "Bad experience, I have rented a flat for six months, Petrina who introduced herself as the property manager, but never managed to sort out one single thing."
• "Some issues were not sorted at all or there was a lot of delays, which caused serious consequences including health issues."
• "Not entirely sure why there's 5 star reviews as they must be fake. Have had horrible experience moving from another city. Very unorganised communication and no urgency in things like having no hot water or heating, missing keys."
• "Now it's been 2 months and we still haven't got our deposit back keep getting told landlord wants to claim for cleaning (even though the apartment was a mess when we moved in)."
• "Very bad! …not recommended, agents not turning up for arranged visits on several occasions."
• "Absolutely awful service. You have to wait days or weeks to get a response from anyone and continual chase things up or they will never reply."

Property Management

Pros:

• "The information portal is extremely good with current progress detailed."
• "They have many properties, all in a good state and any maintenance issues that appeared have been dealt with quickly."
• "James Laurence is also using a nice digital system for managing the application process for properties and for post-approval admin related to deposits, rent payments and the setting up of utility services."
• "The team at James Laurence responded within 5 minutes and managed to offer me a few different apartment-options."
• "James Laurence Estate Agents have been highly professional in all aspects of their business."
• "The service provided by Henry and his team at James Laurence was excellent throughout the transaction process."
• "The property that was advertised was accurately represented, and cleaned to a professional standard at the time I moved in."

Cons:

• "The apartment was handed over in a bad condition, and despite highlighting nearly over 10 major issues to them since day 1 of our moving in, things never got done yet."
• "Laughably trying to withhold 1/4 of the deposit for dust on the skirting boards."
• "We had a broken bed when we moved in which we reported they sent someone out to fix it he said it was unfixable but they still didn't replace it."
• "The problem that accrued is that during the management period of the property they never found time to do a single inspection."
• "Overall, I have to admit the experience was rather mixed. During the middle of our tenancy, we were disappointed and frustrated with having to wait around 3 months for the boiler to be fixed during the winter."
• "Very bad communication back and forth with the agency."
• "It now have turned out to a point where we could not adjust anymore with the apartment condition."

Professionalism

Pros:

• "Charlie Rogers and Melissa Wilson helped me manage my new properties. They are very friendly, helpful and professional in helping me from finding of tenants, decoration of the properties and the day to day issues..."
• "Both Melissa and Charlie are excellent professionals and in my case they went above and beyond."
• "From the very start they were more professional and helpful than other lettings agents."
• "Always responsive and helpful with our queries, the service has been really professional and efficient."
• "Henry who is an excellent communicator...demonstrated impressive subject matter expertise, confidence and professionalism."
• "I can categorically and unequivocally say, they are the most Honest and professional agent I have dealt with."
• "I have not been disappointed by the professionalism, responsiveness, and care they have taken with the process."

Cons:

• "Dealt with Sam, had an offer accepted on a property in the town centre... Disgusting service, I have never dealt with such unprofessionalism."
• "I was told by the agent that the area wasn’t for me as I’m a brown Asian male and apparently the area was mainly full of white people which is a disgusting thing to say."
• "I've rented many times before and can say they have been the worse estate agent so far."
• "If I could give you 0 stars I would."
• "Avoid them."