Address: 2208 Coventry Rd, Birmingham, B26 3JH, United Kingdom
Phone: +441217421725
Rating: 3.9
based on 129 reviews.
Professionalism and Expertise
Pros:
"Beth at Sheldon has been that person, walked me through every step."
"Louise and the team at Burchell Edwards in Sheldon handled the instruction very professionally."
"Louise especially went over and beyond to press the speed of sale from the sellers side."
"Gary C helps you understand what is affordable and then provides mortgage advice."
"Very helpful and professional team! Expert knowledge and professionalism."
"The properties are the type you'd want to take up from first sight."
"I was then passed to aftercare (customer liaison) who ensured the process kept moving."
"Stephen Strong (Branch Partner) who helped me out over the phone today with a short notice request."
Cons:
"We were forced to use their in house services otherwise we would not get viewings - this cost us a lot of money."
"They are experts at exploiting people like us."
"The 3rd party surveyor valued our house 50k less than what we offered, Stephen apparently is not only an estate agent but also a qualified surveyor (?) as he felt the need to challenge a RICs certified survey."
"There is a major issue with this agent at the Sheldon branch, they don't allow you to view their properties unless you use their mortgage broker."
"Im fed up of these guys, Iv been looking for a property for over 1 yr. Burchill Edwards don’t even let you view the properties."
"BE CAREFUL of Burchell Edwards estate agents on Coventry Road. No professionalism reflected in their customer service."
"Was looking to rent from them a property i had seen on rightmoves, I called about fees, agent picked up the call stumbled through trying to explain why they charge £300 for a tenancy contract."
"Sellers beware-not everyone who wants to view your property is 'allowed' they will give preferential treatment to buyers that they are making the most money out of by doing their mortgage etc."
Communication and Responsiveness
Pros:
"Kept me informed and up-to-date with everything, it’s been a blessing."
"Good communication kept me informed every step of the way and always responded to my emails."
"Shahzad's response to emails was almost immediate, so helpful."
"Thomas and Olivia arranged a block booking as soon as the flat was ready to view."
"The whole team catered to our needs and I couldn’t be more pleased."
"I have been working with Bethany at the Sheldon branch, so far everything has been fast professional and pleasant."
"Every time i contacted them, responded well to all my telephone calls, texts and emails."
"Stephen was a huge support and answered all of our (many) questions."
Cons:
"First time buyers AVOID."
"A dozen emails have been ignored yet a query sent to the same email address about using them to sell a house was responded to same day."
"Once you have an offer accepted, don't expect Burchell Edwards to be responsive again. Emails were ignored for 11 days."
"We had to move in a very short time from London to Birmingham and had been delaing with Thomas Hale in lettings, from viewing to we actually moving in, his attitude was very positive and service was extremely professional."
"Contacted the Sheldon branch to enquire about a property they had on the market."
"I approached Burchell Edwards at Sheldon to carry out a valuation of my father’s Property."
"Have had friends and family recommend this company, with one aunty making at least 20k over her original asking price."
"Had the best experience ever all thanks to Louise Brockbank, me and my husband had been house hunting since lockdown."
Customer Service and Satisfaction
Pros:
"They are more to your needs rather than their own and put you first."
"We have received the keys and related information."
"Thank you to Shahzadj and his manager Tom for making the process easy."
"Really appreciated all the help we received with everything."
"Thomas Hale (lettings manager) provided an excellent service throughout."
"I would definitely recommend Stephen Strong as he has helped me sort out property."
"Dougie for his outstanding service; who has taken care of me and my husband and helped us find a property meeting our needs."
"Great customer service, really helped me as id been let down a lot in the past, by other Estate agents which sold me false dreams."
Cons:
"They then tried to convince our sellers to pull out of the sale (after nearly 10 months!) as they would get more money if it went back on the market."
"The only way to get updates is to log a complaint with them."
"They also aren't registered with the CLC."
"I really can’t give enough warning to not sell your property with these people."
"Shocking customer service. Can never get through to anyone on the phone and they don’t respond to emails either."
"Put an offer in to buy a property Doug was absolutely great and Jack the mortgage guy was very professional."
"This company is absolutely shocking rang last week to get viewing on property was told by Mark (who they have never heard of but seemed to know everything about us as we were registered there)!! STRANGE."
"Said we had the house so we paid a holding depsoist only for them to say after we paid we haven't got the house we asked for out depsoist back and they said no WASTERS don't bother full of lies all the time they just want your money."