Rhubarb Property Reviews Summary

Customer Service

Pros:

• "Rented with Rhubarb for years and only ever had easy, positive and friendly interactions with everyone in the office."
• "Any problems were dealt with straight away and professionally from start to finish."
• "Steph and Sam are super lovely and efficient!"
• "Both members of staff who assisted us were really welcoming."
• "The team are very supportive in ensuring any tenancy issues are managed in a timely manner as well as new tenants sought efficiently."
• "Dealt with all enquiries promptly."
• "They were always available to talk to during the entire process and accommodated me with near enough everything."

Cons:

• "Unfortunately my experience this is unprofessional team was a nightmare."
• "Unfortunately, I do not tolerate unprofessionalism and rudness."
• "Really bad customer service, I get you have hours to work as do I, but a little more of an attempt to help me find a home would have been appreciated."
• "I never really felt that I was in safe hands with Rhubarb."
• "DO NOT trust this company. They seem okay for landlords but steer clear if you are renting."
• "End of the day if they are hard to do business with now I can only imagine how bad they must be if you're a tenant with a maintenance issue."
• "The agency doesn't want to give me my deposit back. They ignore my emails."

Professionalism

Pros:

• "The owner Tom is very friendly, professional and helped me to find the ideal property."
• "Thomas was excellent to work with. Extremely responsive, professional, demonstrated solid market knowledge, and was empathetic to my situation."
• "Super friendly, organised and efficient. Tom and his team make everything so easy."
• "We recently rented a property in London through Rhubarb property. Excellent service - Tom and Jessica were always on hand and willing to answer questions."
• "Very reasonable fees, highly professional and friendly staff and any problems were dealt with swiftly and efficiently."
• "Rhubarb Property were professional and even helpful during our tenancy in a highly sought after location in London."
• "Colin is very commercially minded and has been very effective in preparing my properties for market and finding new tenants."

Cons:

• "I found Tom, the Owner/Manager obnoxious and arrogant and his two female assistants rather incompetent."
• "Was promised that repairs would be made to a property I rented, before I signed the contract. In a year, the repairs were not fixed."
• "After years they made me waste a lot of time trying to make me pay for things I didn't have to pay."
• "Literally the worst letting agent you could ask for."
• "I told her I would wait in the same spot then, which I did...I still waited in my place for her to comeback but nothing."
• "Eventually I left a message asking for a call back which didn't materialise."
• "Tried to call them several times today with no answer and got voicemail every time."

Property Management

Pros:

• "Rhubarb Property have managed to find me an ideal tenant with minimum fuss, and at a reasonable cost."
• "The best estate agent I have ever rented a property from! Always quick to respond and address my issues."
• "Rhiannan always manages the expectations of both the Landlord and Tenant which is always challenging in Property Management."
• "Rhubarb helped us find a rental that we’ve really enjoyed living in."
• "The property I’m staying in is let through Rhubarb. Anytime there has been an issue they respond straight away, send someone out immediately and keep you up to date the entire time."
• "Rhubarb manage my rental properties in Manchester. They are highly impressive and very responsive."
• "Rhubarb property are one of the best property management companies I have dealt with."