The Currency Club Reviews Summary

Exchange Rates and Fees

Pros:

• "They provided one of the most competitive exchange rates."
• "The Currency Club does not always offer the best web exchange rates, however their rates are competitive."
• "Even with the 0.29% debit card fee the rate worked out better than Post Office, John Lewis and other high street exchanges."
• "The rates given for the Egyptian Pound were the best I could find on the market."
• "The best GBP:EUR rate I could find, and made the entire process very easy."
• "This Site has consistently better rates than high street."
• "The Currency Club consistently offers the best exchange rates and never fails to deliver my cash on time."

Cons:

• "The rates they show in their website are higher of what they actually calculate."
• "For buy back, there was a difference between what it was provided in my order and what it was paid to my account."
• "The buy back rate provided was NOT the buy back rate of the day as they claim to provide."
• "Despite this, I received large denominations, which was not only inconvenient but also disappointing, considering I could have secured a better exchange rate elsewhere."
• "Great idea. Shame didn't pay out the agreed, contracted amount."
• "If there was an issue why send confirmation and then charge a penalty for the privilege of sending your own money back."
• "Currency didn't arrive on date I requested."

Delivery and Service

Pros:

• "Currency arrived exactly as ordered."
• "Ordered late Tuesday evening... received an email 1st thing Wednesday morning to say currency would be delivered next day by Royal Mail."
• "You can expect to have your money in your account within just a few days, along with detailed updates on the processing status."
• "Ordered my euros late Thursday night and received them by special delivery on Saturday morning."
• "I ordered at 11am on Monday and it arrived at 10:45am the following day by Royal Mail secure delivery with signature."
• "The money came super fast the next day via Royal Mail Special Delivery."
• "Currency arrived next day as promised by Special Delivery."

Cons:

• "Awful company to deal with and don’t reply to emails or phone calls."
• "Poor service and unreliable - confirmation received but no delivery."
• "It was however slightly nerve-wracking as the clock ticked down towards the end of the timeframe, with no delivery; the courier arrived ten minutes before the delivery would have been overdue."
• "Money ordered has not arrived yet 48 hours after it was promised."
• "Process was easy but currency was due to be delivered today by special delivery and still no sign."
• "Currency never arrived (450 euros). It was supposed to arrive by 1pm Friday 29th September 2023."
• "A couple of days later and no sign of my delivery and I had to leave."

Customer Service

Pros:

• "Even though there was a little mix up with my order, a telephone call to the friendly team and the issue was sorted out straight away."
• "Meera was super helpful and reassured me they would do everything possible to help."
• "Brilliant service, fast, easy to use and money arrived on time. Also excellent communication from customer services."
• "The staff members are not only friendly and accommodating but also highly knowledgeable."
• "You can call up easily and they quickly cancelled an order when it was wrongly addressed and waived any charges for redirecting it."
• "The staff were so helpful and informative about the whole process."
• "When I rang the company to explain the situation they were brilliant and really helpful."

Cons:

• "Avoid at all costs.... or have a robust 'Plan B'!"
• "I'm standing outside no 50 Harrowby street (The currency club's address) right now trying to change money and it's a residential house."
• "Bit of a joke of a company and would not use again as quality of currency and customer service is so poor."
• "Upon contacting customer service in hopes of resolving the issue, I found them uninterested in finding a solution."
• "Absolutely HORRENDOUS customer service!"
• "Disgusting customer service. Will not use this company again."
• "I think the complaints procedure is terrible unprofessional and has no resolution."

Note Denominations and Quality

Pros:

• "I emailed after ordering to ask specifically for low denomination notes and they said they would do it if they could. Money quickly arrived in $10 bills instead of Benjamins which makes a lot of difference."
• "Small denomination notes as requested, all without leaving the house."
• "Very helpful to be able to select if you want smaller denominations of currency or larger."
• "Like other reviews was a bit dubious about sending cash in the post but the service was first class."
• "Currency arrived less than 24 hours after I booked it."
• "I have always been very pleased with the rate."
• "Really good rate, with no commission. Beat any high street by a good margin."

Cons:

• "Only given $100 notes! Delivery on time and correspondence great but why on earth would you send only $100 notes and nothing smaller."
• "Currency came quickly but denominations were ridiculous. I emailed Customer Service to see if it could be resolved but the emailed reply was rude and unhelpful."
• "Money arrived.... old, dirty, stained, and many torn."
• "Despite this, I received large denominations, which was not only inconvenient but also disappointing, considering I could have secured a better exchange rate elsewhere."
• "What is the point of ordering small notes and getting the complete opposite?"
• "However I asked to mixed notes and for all 50 euro notes and two 20 euro notes. I wrote to complain to be simply told that’s all we had."
• "I ordered Egyptian £50 notes but received all in £200 notes."