Barnard Marcus Estate Agents Kennington Reviews Summary

Customer Service

Pros:

• "Had the absolute pleasure of meeting Dom from the BM Kennington branch."
• "Maliha was really helpful and arranged a viewing for us at really short notice."
• "Special thanks to Darren Mottram, who took extra time and effort to advise me on questions when I was in doubt, and moved the process forward smoothly."
• "Eli was very kind and patient when doing the viewing, even it was in the evening and a rainy weather."
• "Jay in particular was very helpful, and it was a pleasure to communicate with him and he ensured that the process didn’t feel overwhelming."
• "Overall everyone in the branch is very helpful."
• "Maliha has been amazing at helping to find the right place for me."

Cons:

• "Quite simply, the worst estate agent in London."
• "They don’t answer calls, don’t respond to emails."
• "Very unprofessional. Booked a valuation of our house with them 2 days ago and got a call 45 minutes before the appointment to say the branch manager was not coming."
• "On average, email replies once offer is made take 14 days."
• "Awful - they have to be constantly chased up, didn't include crucial details in our contract."
• "Do not trust this estate agents at Kennington Rd."
• "Poor communication, getting everything wrong constantly."

Professionalism

Pros:

• "We have been working with Gareth and his team this year, and have found him and his team, very professional and helpful."
• "Darren explained buying and selling professionally."
• "Jorden Lyons who I have found to be extremely knowledgeable, polite, friendly and responsive."
• "Russell was incredibly responsive and very helpful in general."
• "He possesses a wonderfully friendly manner and super proactive attitude, and worked hard on my behalf to help get my flat in Camberwell ready for a new let."
• "A big thank you to Darren and the team for the superb guidance and support I received."
• "Darren Mottram and the team at Barnard Marcus are responsible for selling our property in record time."

Cons:

• "Quite unprofessional agents, though mostly private middle class investors acting as landlords, which makes direct communication with them easy."
• "Their incompetence genuinely knows no bounds."
• "I've chased them more times than I can remember, I don't get solid explanations about the delays."
• "Unbelievably, he then blatantly refused to market my property."
• "The Agency is v lenient with its confidentiality obligations, bear this in mind."
• "Appalling lack of professionalism or integrity mixed with utter contempt for the customer."
• "These people were in charge of managing a property I rented... their management of the property has been horrible."

Efficiency

Pros:

• "They managed to get me a quick sale and guided me comfortably through the whole process."
• "I work with the Kennington Lettings Team on behalf of large investor client, and can say that Gareth, Nana and Sam are always very efficient and quick on the ball at finding new tenants for a variety of sites that we work with."
• "Kaylee at Barnard Marcus to rent a flat. We really appreciated how friendly, professional, supportive, and responsive Kaylee was."
• "Great service. Would definitely use again."
• "Michelle was always on the case when it came to chasing the developers and their solicitors."
• "After a couple of weeks of marketing the property, he managed to close on a monthly rental figure £1,000 higher than the previous agent."
• "Maliha was able to quickly secure an offer and hand held me and the tenants throughout the process with such ease."

Cons:

• "We have also been left with broken heating throughout winter, and has taken almost 2 months to replace a broken freezer."
• "Basically when we had something broken in the flat, we never had anyone who would follow up the issues in a reasonable timely manner."
• "Ridiculously bad... Been ignored and they also made a mistake with our contracts / deposits."
• "We had the old boiler in the flat stop working in December last year and we were left to live without hot water for two entire winter months!"
• "It was very painful to log tickets, call the property management, and send numerous emails to chase every time."
• "Company have left us without water for what has 5 days."
• "Leaving in 3 weeks I have been trying to call and emailed them thousands of times, I'm still waiting for an answer."

Communication

Pros:

• "Darren's candid advise was extremely useful and Eli was great at organising viewings."
• "Russell in particular was so lovely and cheerful, he made the whole process such a pleasure."
• "Darren Mottram explained everything really well and ensured that we received the best quality of service."
• "Eli Mulla during our recent viewings and follow up. He is professional, knowledgable and has a great attention to detail and went above and beyond to ensure that all of our questions were answered."
• "Communication was excellent all the way through."
• "I look forward to working with you."
• "Great support from Russell through the renting process."

Cons:

• "Did not attempt to call me back so missed out on the auction."
• "Hung up on me whilst making a telephone bid."
• "They won't reply to texts or calls."
• "I have emailed and had no response, I have also called and advised the payment has been approved and they would look into this, I'm yet to have a response."
• "Never again... Sam needs retraining."
• "Darren manager kennington branch, more concerned with a quick sale. Never felt he had the interest of the seller at the heart of his interactions."
• "They have only responded to the issue when we withheld our rent for a month."