Tranquility Homes Reviews Summary

Customer Service

Pros:

• "We were supported and kept informed throughout the process, with updates and guidance from applying to picking up the keys."
• "Jamie-Lea did a fantastic job helping me rent a property. Her professionalism, hard work, and efficiency made the whole process smooth."
• "David M. was extremely helpful in organizing views and answering our inquiries throughout our house hunt, from start to finish."
• "Natasha was really helpful from the beginning to the end and was really responsive to all my emails providing all the information I required."

Cons:

• "Would not recommend - Poor communication, unethical practices & unreasonable landlords."
• "Natasha did not provide contracts until hours before I was due to move-in."
• "I'm still waiting for a refund on a reservation fee, and I haven't received a response from them for over 10 working days."
• "Never select lettings when calling as you will NEVER get through! Contracts difficult, people difficult, obtaining keys difficult."

Property Management

Pros:

• "Tranquility homes managed my rental property very successfully for several years."
• "Anand was amazing, I had an issue with the shower in my room and he was there to help instantly."
• "Brilliant service all the way through the lettings process, with viewing the house through to picking up the keys."
• "Chris Cobbett-Rayment at Tranquility Homes helped us sell our house for a good price and gave us great advice throughout the process."

Cons:

• "They left us with water damage, throughout our bathroom and kitchen on a newly renovated property when it was listed as ‘ready to move in with your family’."
• "I've tried contacting tranquility several times to receive my deposit back. No one ever seems to answer the calls and neither do they reply to my WhatsApp and emails."
• "This was not an easy property to sell, but Chris's professionalism and cheerfulness shone through at every twist and turn."
• "They would do anything to hold onto your deposit when you decide you want to leave. Would highly advice not to go with them."

Professionalism and Efficiency

Pros:

• "Jamie-Lea made the process simple from start to finish. Moving can be very stressful. However, my experience with Tranquility Homes was relaxed and very well structured."
• "Chris at Tranquility Homes has been absolutely brilliant over the past 6 months! He has personally made our lives easier with the sale of our house."
• "Natasha was very helpful from the start of my viewing to when I collected my key. The whole process was done efficiently and quickly."
• "Chris Cobbett Rayment at Tranquility Homes for facilitating the purchase of my new home. He was very friendly, helpful, and competent throughout the process."

Cons:

• "Awful company to work with! Student let with little to no communication!"
• "Extremely unprofessional and cheap. They would do anything to hold onto your deposit when you decide you want to leave."
• "All good until you want your deposit back. Hayley told me clean the weeds as well as you can. Then they have the cheek to try and deduct £435 from my £900 deposit."
• "Worst agency I have ever dealt with, bunch of muppets working there who talk down to you and make up rubbish to take part of deposit."