Address: 115-127 Cranbrook Rd, Cranbrook, Ilford IG1 4PU, United Kingdom
Phone: +442089118718
Rating: 4.1
based on 532 reviews.
Food Quality
Pros:
"The food is amazing as always and the staff are very friendly and welcoming with a smile on."
"The food is delicious and super authentic with plenty of choice."
"Their prices are very reasonable and the quality of food is absolutely great."
"The food is always good, reason why we go to this place regularly."
"Food is very very tasty, street food style food."
"The food was excellent and cannot be faulted. Definitely amongst the best vegetarian food I have ever had."
"The food taste and quality was excellent especially compared to any other Indian restaurant I have gone to."
Cons:
"Unhealthy place to eat. I consumed more oil in your starters last night than I had in the entire 2023."
"Absolutely awful customer service and shockingly mediocre food for the prices."
"Never had such a Mysore masala dosa in life, it was so spicy with loads and loads of red chilli paste."
"Food is highly overrated, was expecting quality vegetarian food."
"The food was absolutely disgusting go there more then 4 times a week never had any issue however there is a particular member of staff who thinks he is Mr Gordan Ramsey his attitude and service was absolutely off the roof and unbelievable looks i was getting just intimidating the customer you come to enjoy the food and time with family and loved ones but experience the service and look makes you feel like never want to come back."
"Food taste also not good. Very disappointing."
"The taste of food is really very disappointing. Chana curry, jamun in North Indian thali expired and tasted very bad."
Service
Pros:
"Sometimes there is a queue and well coordinated system. Can be noisy."
"Good things 1. Quick turn around, can handle in peak hours 2. Staff were good well mannered 3. Variety in menu"
"Amal was very patient in taking our order and ensure it was all on table in few minutes."
"Great vibe great service."
"Excellent service as always."
"The service has improved since my last visit and on my recent visit the staff did come over to take my order."
"The manager Mr. Anup welcomed us with a great smile."
Cons:
"It's not a pleasant feeling to be seated around dirty plate's and catching up with friends."
"Very disappointed with the service. I took my daughters to this restaurant as we wanted to eat South East Asian food. We had to wait a long time to get the food we ordered."
"Unacceptable service. No apology no corrective action."
"The employee named Priya, she does not know how to behave with customer."
"Food is awesome but the customer service is worse and I would like to mention the name PRIYA she is talking so roughly with us."
"It was so bad don't go here basically my mom got a dosa and my mum needed more sauce and we asked 5 times and. Then Again 3 and she even called the guy oy come here and he said wait and never came."
"The service was so bad last night I had to wait for 20-25 minutes to get my Rawa dosa. When it finally came it was cold."
Ambience
Pros:
"Always a delight to eat in this place. Fully vegetarian and no shortage of choices from snacks to Dosas, North and South Indian meals and loads of desserts too."
"Better than the Ilford branch. Fast service better layout too."
"Probably the best feature of the restaurant is the speed of food coming out of the kitchen."
"The restaurant's atmosphere pleasant and welcoming. The decor was appealing."
"A warm and cosy environment gives you a vibe of an Indian wedding hall."
"The decor of the restaurant was beautiful, traditional yet modern."
"Wonderful ambience and food."
Cons:
"Very noisy. Would have liked the choice of sitting upstairs."
"It has a South Indian feel of being rush as well, if you're expecting a quiet meal this might not suit you :-)."
"The Behaviour of the manager is not good, he is not welcoming good and he is raise his commanding voice to the customers."
"This restaurant serves food which is always having excess oil."
"One time I found hair in my plate and they simply change plate nothing else no apology from their end."
"But day by day the customer service has declined a lot."
"Poor sitting arrangements I went at 5:30pm I understand they weren’t fully busy and was serving only on one side, but that doesn't mean you make people sit right by each other with less than 6 inches gap between tables!"
Hygiene
Pros:
"Amazing pure Vegetarian Indian cuisine. They also have a Vegan menu - though many Indian Vegetarian dishes are naturally Vegan. Great authentic Indian food. Very clean, hygienic, nice polite staff and amazing atmosphere."
"This restaurant serves authentic South Indian cuisine while adhering to strict hygiene standards."
"hygiene rating 5/5... clean place and good quality food."
"This is one of the best Saravanaa Bhavan outlets in London. The restaurant is spacious, clean and well maintained."
Cons:
"It would really be nice to make this place a better venue by improving the cleanliness of the bathrooms and by contacting the council to improve the cleanliness of outside roads."
"I went to hadwash area and could see drain flies. It was really disgusting."
"Some of our food was forgotten. The toilets were not clean and a bit smelly."
"But there is one suggestion regarding the toilets which are not well cleaned and the flush was not working properly."
"Bought some sweets yesterday, assumed they would be in eatable state but shocked to see fungus on them."