Indian Aroma Reviews Summary

Food Quality

Pros:

• "The dishes were outstanding and the whole family enjoyed them."
• "All food items were really tasty and delicious, Indian taste in London, UK."
• "The food was delicious😋, and the atmosphere is welcoming."
• "The food was hot, fresh and tasted delicious."
• "Both dishes were absolutely superb and the aubergine's gravy was out of this world."
• "The food was very tasty and delicious. All our guests loved it."
• "Food is yum, staff is welcoming and prices are reasonable."
• "The dishes were beautifully spiced and cooked well."

Cons:

• "The food is NOT freshly prepared, as the meat was tough, dry and the kebabs are pre-made."
• "The lamb biriyani was dry and tough, the food seemed warmed up and covered in spicy sauce to mask the days old food."
• "The food arrived exactly when promised in 'hot packs' so the food remained hot and fresh on arrival even though we live around 45 minutes from the restaurant."
• "I ordered veg shezwan rice and got delivered chicken schezwan rice for my guest and they have to starve for a few hours until I have ordered from somewhere else."

Customer Service

Pros:

• "The food was delivered promptly by a very polite staff."
• "Had catering for a party. The food was nicely packed and delivered hot in special hot boxes by a very helpful driver."
• "Rohith was even so kind as to allow me to suggest some extra vegan dishes for the kitchen to make."
• "Handling with Rohith was a pleasure from start to finish. He was always on the phone for discussions even during his busy times."

Cons:

• "After placing the order i told them to bring all the food out at the same time, instead they kept bringing one dish out at a time, with the Naan at the end, so all the food was cold."
• "The waiteing staff would lean over all our food to pass items down to the other guests.....it was horrible."
• "The tables were wiped down with a dirty cloth, so the table ended up smelling bad."
• "The decor is very very very basic."

Value for Money

Pros:

• "The value for money was better for us as a family."
• "I found the prices very reasonable, ranging from £4-6 each."
• "Food is good quality, tasty and not overly spicy. Restaurant is clean and good condition following recent refurbishment."
• "The food was truly exceptional. The staff's were very welcoming and ambience was really good."

Cons:

• "Waste of time, money with added embarrassment."
• "The food was horrendous. Might have been an off day but every meal even if we asked for mild was extremely hot."
• "The only criticisms I have are 1) it would have been nice to see the full menu and sides available because I probably would have ordered some far far and other snacky bits for my guests."
• "Varied choice of menu. Bit of ramp to get wheelchair in. Although manager is friendly, customer service was ok."