Roosters Piri Piri - Mile End Reviews Summary

Customer Service

Pros:

• "Prompt attention from floor staff when we entered as group of 4 men."
• "Excellent service from staff and excellent hygiene last time I went."
• "Fantastic fast service. Friendly staff.. very clean restaurant, tasty quality food, excellent location right next to Mile End station (Central Line)."
• "The food was really good 😊, Staff are so friendly and helpful."
• "Our experience was made especially good by Carlos who was so friendly and full of energy despite the very busy service."
• "Amazing service received by Noora."
• "Staff were nice and welcoming. Didn't have to wait too long to be served."

Cons:

• "When I rang the branch to speak to the management the staff refused to get the manager on."
• "Never ordering from here again. the staff are liars and I cannot believe they blamed the Deliveroo guy for taking food out of the bag when the bag was sealed !!!"
• "WORST EXPERIENCE EVER!! don’t go here, the customer service is appalling the staff act like they Don’t want to work there."
• "Slow service and rude staff that told us not to drink from our drinks that we came in with from outside will waiting for food."
• "The waiting staff rude and unfriendly could do with a smile just put the drink and food on the table nothing said enjoy your meal would be nice not that it's up market but very expensive for the area."
• "The staff are awful and rude with no sense of customer service, they lack the basic knowledge of apologising over their own mistakes."
• "Service extremely poor!!!!!!!! We asked to sit upstairs and the member of staff responded to us very rudly."

Food Quality

Pros:

• "A great food place, open until late at night. Very similar to Nando's but at much cheaper prices."
• "Chicken was nice succulent and the piri piri sauce was lovely."
• "The quality is unwaveringly impressive, the Lebanese sauce is incredible, and I love the peri chips and the smoothies!"
• "The food portions were extremely generous, and tasted delicious!"
• "The gourmet burgers are very succulent and the chicken is always juicy and nicely cooked."
• "The chicken strips and wings were delicious and filling."
• "The best peri peri chicken i have ever tasted in my life and the portion sizes are decent for the price."

Cons:

• "This place has cockroaches, avoid this place for your own welfare."
• "Chicken donor was sleeping on me. Chips werent saying anything. Food tastes like cardboard."
• "Paid far too much for a dry falafel, and what was most likely reheated mash."
• "My BBQ flavoured butterfly chicken was legit frozen chicken defrosted and sauce last minute plopped on top."
• "The chicken is almost always dry, especially the burgers and wraps."
• "The food was dry and unappetising….. NEVER AGAIN!!!!!"
• "Food is average not worth the money! Chicken was burnt and the chips was dry & small portion."

Hygiene and Cleanliness

Pros:

• "Place was clean and well presented."
• "Great service the food is amazing and fresh very clean."
• "Inside is very clean and accommodating with plenty of seating spaces across 2 floors."