Popeyes Louisiana Kitchen Reviews Summary

Food Quality

Pros:

• "The fried chicken was really tasty, fresh out the fryer and lived up to the hype."
• "Their fried chicken was very delicious. Fries were even better."
• "I really enjoy their chicken at Popeyes. It is now preferable to KFC for me."
• "For the fried chicken tenders, I enjoyed a lot. The chicken tenders were large breast pieces."
• "So satisfying to have some good fried chicken. Refreshing change from the standard London fried chicken spots."
• "The chicken tenders were large breast pieces. The spicy level was perfect."
• "Extremely nice. Chicken was sooo crispy and succulent."
• "The food was as expected. Very tasty, hot and fresh."

Cons:

• "The wings were cooked nicely but were a bit bland and needed some seasoning."
• "The chicken tenders coating was little too thick personally for me."
• "I complained about wings being overcooked, and I was given undercooked wings replacement."
• "The quality of the chicken is great but the taste is just not special enough for the price."
• "Can't comment on the service as my husband went to grab us food but to be honest I'm not sure what the hype is all about. I had the original chicken sandwich, it lacked flavour."
• "I ordered chicken burger and wings. Both came very greasy and had very little taste to it."
• "I have only done food deliveries to this branch, so cannot comment on the food but the service outside when I come to collect the food could be improved on."
• "The fries are delicious byt sadly the spicy wings although crispy and delicious, we brought x2 12 wing meals, dissapointing at least half were very very small wings. Not worth the money."

Service and Staff

Pros:

• "Staff were fast and friendly, food was hot and brought to the table with haste."
• "Staff were very, very good. I also like the options of dips they have."
• "Was given the best service by Adam. The difference between the normal and deluxe burger is £2."
• "The server presented an order number sign to table serve me. The service is excellent because of the short time wait."
• "I have come here multiple times already and the food is always great! Excellent service all around."
• "Staff are so efficient and got order ready quickly. Everything was fresh and piping hot."
• "Great service, very kind and helpful staff."
• "Staff were incredibly friendly and really helpful."

Cons:

• "It took about 40 minutes to get our food but manager brought our food to the table and she was apologetic."
• "The service was not so good as I waited over 25mins for my takeaway."
• "Popeyes has a nice vibe but there was drunk guys in the restaurant which the staff encouraged."
• "I ordered a delicious tasting spicy chicken burger in a bun with fries and doctor pepper drink. The service is excellent because of the short time wait."
• "The service was great. Everyone working really well together to effectively get food out to customers."
• "Staff were friendly, helpful and accommodating (we came with a young child and were provided a high chair)."
• " The service was not so good as I waited over 25mins for my takeaway, which was 4 meals plus large portion of wings and should have taken."
• "Popeyes is here to save us from KFC! Proper fried chicken as it should be. Spicy chicken sandwich steals the show, well worth the hype, especially at such a great price point."
• "Unfortunately did not meet expectations at all. Chicken Burger was extremely oily and the wings were very salty."
• "Staff were call and quick with the order, the atmosphere was lovely but not obnoxious the only downside was the amount of food... nice as it was, it wasn't enough to fill a gap mearly plug it for a few fleeting hour or so."
• "Not impressed with the customer service to be honest. I ordered via the kiosk to go and somehow they managed to miss an item on my order. I didn’t check, my mistake, but shouldn’t have to!"
• "Went there for lunch and was pretty underwhelmed. Music was too loud. Spicy chicken tendies had a nice chili heat to them, but didn't actually taste of much else."
• "Pure magic. You are greeted at the door and treated like a Prince throughout the whole experience. The food (which I suspect was made from the remains of unicorns and stardust) was exquisite."