Butchies Ealing Reviews Summary

Food Quality

Pros:

• "The buffalo burger melts in your mouth and is incredibly tender and flakey."
• "The fried chicken is one of the best I had, so crispy and tender."
• "The food was freshly cooked and I appreciated that."
• "The food was really good, the portion sizes were just right."
• "The chicken was fresh and perfectly crispy but felt really light."
• "Very clean chicken with nice batter on top."
• "The chicken is crispy fresh and juicy."
• "Chicken tastes fishy, what on earth is going on here, also really overpriced."

Cons:

• "Unfortunately food was disappointing, food was not cooked thoroughly and chicken was pink."
• "Presentation was excellent but the chicken was tasteless."
• "Tried the fried chicken for the second time and it's completely covered in buttermilk with the tiniest chicken underneath."
• "Genuinely surprised at how bad the chicken is here. The breading just slid off the chicken and also seemed to have burnt bits that are deep fried and embedded within the chicken."
• "The chicken tenders where horrible. Overcooked and so oily."
• "Food was very bad, my chicken sandwich had black bits of chicken inside, the wing didn’t have much flavour to it."

Customer Service

Pros:

• "The staff is friendly and the atmosphere is chill and cosy."
• "Sylvia, the manager, has always been really helpful if anything isn’t up to scratch."
• "The service was good, the wait was not long between ordering and receiving the meal."
• "The staff are very friendly, and seem happy to work here."
• "I was served by Valentina at the counter. An incredibly wonderful lady with a genuine smile."
• "Silvia and Raman were brilliant, they guided us through the menu."

Cons:

• "Service was also terrible. Didn’t tell us mac n cheese had run out while ordering."
• "Service needs to be faster."
• "Waited 20 minutes for my order of chicken and chips, when it arrived the chicken was burnt badly."
• "Waited 30 minutes for my food during lunch break."
• "The staff don’t seem to be bothered to serve you."

Price and Value

Pros:

• "The prices are reasonable for what you're getting."
• "The pricing is unreasonable. Mostly seen takeout orders."

Cons:

• "Very expensive, £2 for a tablespoon portion of guacamole is unbelievable."
• "It’s pretty pricey for fried chicken in Ealing but it does do a great buffalo sauce."
• "Fried chicken burger around 8 pounds and chicken wings around 10 pounds."
• "The order cost me £15, which is twice as much as the equivalent in KFC."
• "£5 for Mac & cheese which Literally about 3 spoons overpriced!"

Ambiance and Cleanliness

Pros:

• "The atmosphere is chill and cosy."
• "This has more class and better food quality by a long way."
• "Seats and tables were comfortable and clean."

Cons:

• "The place tries to go for a cool, US-style chicken joint, however chicken just doesn’t deliver."
• "Slow service, took 30mins to get the food. When it arrived chicken burger was very salty, chips cold and tenders with soggy breading."