Lamb & Flag Reviews Summary

Staff and Service

Pros:

• "The staff were great, even laughed at my terrible jokes!"
• "Visit today for food. The staff are so lovely especially the new management Danny and Ashley."
• "Fantastic welcome, very helpful, friendly and informative staff!!"
• "All staff were very friendly, welcoming and made us feel at right home."
• "Very warm and friendly welcome, service excellent, food very good, service with a smile."
• "The young man who served us couldn't have been more helpful."
• "The staff are the friendliest we’ve ever come across."

Cons:

• "Had to wait at the door to be booked in (covid). The girl repeatable wiped her nose with her arm."
• "I thought the service was very poor no one came to table to check if it was ok."
• "terrible experience. 10 minute wait to order food in a near empty pub? Rude staff. Half an hour wait for food and staff can't be bothered."
• "Said we could pop up for a drink outside when they opened at 11.30... but you can’t sit outside and was fully booked (we were the only ones there and only 2 reserved signs outside)."
• "More staff were needed."
• "Service started off ok but quickly went down hill."
• "Service was generally very slow and it seemed like the staff were more interested in chatting with themselves or the locals rather than serving."

Food Quality

Pros:

• "The food was beautiful. You could tell it had been freshly prepared."
• "Our food was next level!"
• "Food was good and delicious."
• "Cracking Sunday dinner, roast lamb for £8.99. Can't beat that!"
• "The steak was delicious."
• "Food was amazing."
• "The food and service were excellent, the generous portions and price you could not fault."

Cons:

• "When our food eventually came it was below par, my grandmother wasn’t able to eat her pie as it was so hard."
• "The food was very food-like. It took an hour for two mixed grills and one chicken burger to arrive and it was just average."
• "The burger was a little over cooked for my liking."
• "The food is quite expensive for what you get."
• "Waited over 1hr for main meal's."
• "The steaks were really fatty, had to send 1 back twice as it wasn't well done as requested."
• "We accepted our meals and were very disappointed with the quality of the ingredients."

Ambiance and Cleanliness

Pros:

• "Beautiful outdoor area. Clean and very pretty."
• "Very nice place. friendly atmosphere and staff."
• "Beautiful pub, beautiful location."
• "Beautiful views from the decking area."
• "The lamb and flag was very clean, inviting and we loved the cozy and chill vibe there."
• "The area is beautiful! Lots and lots to see and to do everywhere."
• "Lovely indoor setting."

Cons:

• "The atmosphere was so flat the staff not one had a smile it was so disappointing."
• "One of the seats at our table was coming apart."
• "The place looked like it could have done with a good clean."
• "When it came to cleanliness in the ladies toilets, it was shocking !!"
• "No high chairs offered. Carpets, table and windows had not been cleaned from the night before."
• "It was hard to read menu in low light."
• "While the bathroom was a little tired, and needed some tlc with regards the tile grout."

Management and Organization

Pros:

• "New management breath of fresh air to the place."
• "This is a very well managed place with friendly, trained staff."
• "The manager and staff gave us a brilliant welcome and excellent service throughout the day."
• "Really friendly table reception and friendly waitress (mum like)"
• "All made sure we were happy with our meals and nothing was too much trouble."
• "The staff were friendly & attentive & the service was exceptional."
• "Exceptional level of service, extremely friendly staff."

Cons:

• "Staff seem to be more friendlier than the last time we visited this pub and they made us feel welcome from the moment we walked in to the pub."
• "Waited for 15 minutes to be seated as there was one member of staff only working serving the bar, seating guests and taking food orders."
• "The new team have not got a clue!"
• "It looked understaffed, lacked that friendly feel/personal touch."
• "Very Understaffed with poor service."
• "The service was slow/poor probably due to staff shortage."
• "There were only a couple of staff in front of house and didn't seem to care that there were people waiting."