New Inn Reviews Summary

Staff and Service

Pros:

• "Friendly staff and fast service."
• "The food was excellent the staff were brilliant we would highly recommend it."
• "Service is super friendly and prices are reasonable."
• "Staff were attentive for pre-day needs."
• "Really enjoyed the visit. Great atmosphere, friendly and attentive staff."
• "Staff are so friendly and welcoming, nothing was too much trouble for them."
• "The waiting staff were friendly and patient."

Cons:

• "Weeks later we have received nothing despite my emailing them."
• "Grumpy bar staff and the beer is nowhere near the standard it was in previous visits."
• "But slow on service for drinks and food."
• "No drink was offered and we sat at the table being totally ignored by the waitresses."
• "However, the bar staff are consistently frosty and unwelcoming, especially the older lady."
• "Went last night, had Scampi which was overcooked the chips were burnt and scabby. Didn't enjoy at all good job we were hungry!!"
• "Service so slow and disorganised apart from one waitress."

Food Quality

Pros:

• "Beautiful food. Fillet steaks were amazing. Cooked perfectly just as we asked."
• "Good quality meats used. BIG PORTIONS."
• "The food is amazing."
• "Fantastic all food was freshly cooked and served together."
• "The food here is amazing!"
• "Superb food and lovely atmosphere. The service was great."
• "Food was beautifully presented and delicious."

Cons:

• "But it was just not welcoming it wasn't about waiting for the food but more like we just were not welcome it was too much trouble we were inconvenient customers."
• "The giant Yorkshire puddings, however, were all over-baked, to the point of tasting slightly burnt."
• "We still had to wait nearly an hour for our meals and when they arrived both my wife and I were far from happy with what we received."
• "The steak looked good but was so tough that we could not actually chew it...flavourless and grisly."
• "Calamari chewy, Roast Beef in sandwich fatty and tough, coffee cold, chips soggy."
• "Food really gone downhill since our last visit don’t know if they have got new management we complained about part of the meal and the lady agreed she just said that she would have a word with the chef."
• "Scampi and chips was so burnt, I sent it back."

Ambience and Atmosphere

Pros:

• "Overall a great place to have a drink in the beer garden, have an evening meal or breakfast."
• "The pub itself looks amazing with its new decor and extra space outside."
• "Delightful village pub lovely atmosphere, friendly staff and an amazing Sunday lunch."
• "The pub gets involved in all village activities and is always full of people celebrating a special event."
• "The place has a lovely, cosy atmosphere and all the staff were very welcoming."
• "Patio heaters, nice seating and an outside bar gave the feeling of being on holiday."
• "Lovely atmosphere and ambience was perfect."

Cons:

• "But it was just not welcoming it wasn't about waiting for the food but more like we just were not welcome it was too much trouble we were inconvenient customers."
• "Felt more like a gastro pub than a drinkers pub. All the tables were taken by people eating leaving us with very little room to enjoy drinks."
• "Kids running everywhere, one trying to fly a kite, one playing tennis with a grownup despite rules on display."
• "Horrendous experience."
• "Sunday evening way too noisy with live music."
• "The volume of the amps and speakers was set a little too loud for the size space."
• "ITS A VILLAGE PUB not a bistro in London & the prices are far too high."

Price and Value

Pros:

• "It is quite pricey but as they say you pay for what you get."
• "Service is super friendly and prices are reasonable."
• "Great GF options."
• "The food was moderately priced and delicious my vegetarian meal was better than I've had anywhere else lately."
• "I think it's very reasonably priced too for what you get."
• "Great food and good prices."
• "The food is delicious and very reasonably priced."

Cons:

• "It is on the higher side in regards to pricing."
• "Not cheap but a very nice drink."
• "Prices are sky high."
• "Too many places are now like this establishment, charging high prices for mediocre to poor quality food and this is one of the worst."
• "The menu has increased in price personally I don't think is justified."
• "The quality of food here does not match the prices being charged."
• "The food was amazing, nice friendly staff, but come to pay the bill me and my friend wanted to pay our half each, the bill was £32, and we ended up both paying £32."

Management and Organization

Pros:

• "Very impressed, well managed on social distancing and took contact details."
• "Brilliant night First meal out since Covid 19."
• "Social distancing is very good and we felt safe whilst eating here."
• "Staff we're friendly and maintained social distancing."
• "The garden set up was incredible, there are a number of covered tables with heaters and lighting."
• "Good service all round."
• "Everyone seems helpful and friendly, so we will definitely be going back again."

Cons:

• "No attempt to wipe any down between customers."
• "No screens and no one - staff nor customers were wearing masks and, inside when we left, just after 5pm, the bar was so packed there was no social distancing at all."
• "Service abit lapse, request not relayed between one another."
• "Sadly, tonight was not great. We waited an hour for our starters even though there were empty tables."
• "Think the serving staff need supervision as noticed at least 2 chatting whilst we were having to go to the bar for drinks/try to sort dessert."
• "Service tonight wasn't the most welcoming."
• "Unfortunately, something appears to have changed, as our last 2 visits have been nothing like the previous ones."