Zizzi - Chiswick Reviews Summary

Food Quality

Pros:

• "The food here is always good."
• "AMAZING food I used to despise Zizi back when I was younger but I finally got to try their carbonara again being of age and wow it was to die for, same for the dessert it was lovely."
• "Beautifully cooked salmon. Crisp outside & succulent inside."
• "Starters were on point. Portions are decent not like the samples you get nowadays."
• "Food was lovely and reasonably priced."
• "Their gluten free food is so tasty AND was celiac-safe!"
• "Delicious authentic Italian cuisine at affordable prices. Risotto, Pasta, Pizza - everything was lip smacking."

Cons:

• "The food wasn’t up to it."
• "The food lacked freshness and was quite basic considering the price."
• "The menu is also overpriced for the ingredients/quality of food."
• "The food was average as my husband ordered carbonara with mushrooms and the dish was full of butter and barely any mushrooms."
• "The pizza arrived via deliveroo with about 2 olives on it and one mushroom and the vegan cheese seemed half cooked and very oily."
• "Gross burnt slop - Crab Ricotta Cannelloni special, Pork Belly - overcooked really dry, extremely fatty at a rip off price of £17."
• "The pasta was tasteless."

Service

Pros:

• "Absolutely brilliant staff."
• "The outstanding food, combined with Lucy's attentive and professional service, made for an unforgettable evening."
• "Friendly and helpful staff."
• "The staff were very warm and helpful."
• "Amazing Service today at Zizzi Chiswick. We were served by Lindsay, an amazing young lady who had the best attitude."
• "Great service fantastic food!"
• "Alina the manager from Romania was amazing and received us well."

Cons:

• "Took at least 15 minutes to be attended to upon arrival with empty tables everywhere."
• "I have given this place many chances but the service is never good, it’s actually non existent."
• "Service was terrible."
• "The staff are so busy dealing with online orders they do not have time to look after customers properly."
• "The service was very poor.The waiter brought our starters with no cutlery Eventually we had to take the cutlery from an unused table."
• "Service can improve. I wanted to as for an order of garlic bread to go as I was having an early dinner but after so much waiting for any waiters I gave up."
• "Manager is extremely rude. If she doesn’t like her job, why be in such a role where she has to interact with people??"

Ambience

Pros:

• "I love the variety, ambience and general vibe at the particular branch of Zizzi."
• "The restaurant is very nice."
• "The place is nice, not too noisy and overlooks large windows that shows the main road."
• "Our family pizza day Fridays and Zizzi is the best place to do it."
• "First time to Zizzi's - not one for chains but this was good Italian food with great service from the friendly staff."
• "The ambience is lovely and the restaurant itself is very clean."
• "Lovely place to have a meal in and the Christmas menu is good!"

Cons:

• "Inside was too hot and not pleasant."
• "Nice food but the atmosphere is spoiled as every time I have been - there has always been children running around everywhere."
• "Plus so many kids and the place was just loud and cold and not cosy at all."
• "So noisy in here. Louder and more offensive than a McDonald's."
• "A generally noisy ambience."
• "Can be noisy on busy nights."
• "One down side I will note is the counter-intuitive social distancing that was enforced."