Franzos Green Street Reviews Summary

Service

Pros:

• "Absolutely amazing service and delicious food as well." - Reviewer 1
• "Service was very good from staff prompt to order." - Reviewer 9
• "Staff are welcoming and friendly, they did well considering how crazy busy the place is." - Reviewer 4
• "Lovely staff, accommodating to large groups." - Reviewer 13
• "The service was phenomenal. The gentleman at the counter was so friendly and helpful." - Reviewer 14
• "Service could be better by waiters coming over to our table and asking if we needed anything." - Reviewer 10
• "Staff were polite however which was always welcome." - Reviewer 15

Cons:

• "Eaten here 20+ times and the service is just extremely poor now." - Reviewer 6
• "Very warm inside, no air flow nor ice in the dispenser. The service was rubbish." - Reviewer 11
• "Service could be better with more staff on duty." - Reviewer 5
• "The food wasn’t the greatest. The wait is too long, we had to wait just over half hour for the food." - Reviewer 15
• "If you like waiting an hour for your food, this is the place for you." - Reviewer 16
• "Was not impressed. Found the restaurant sticky and didn't feel clean or looked after. Trying to get staffs attention wasn't easy." - Reviewer 17

Food Quality and Taste

Pros:

• "Delicious Grilled Chicken and Masala Chips. The drinks were good too." - Reviewer 4
• "It's better than any Nandos with better seasoning. Better grill markings too." - Reviewer 5
• "The chicken is nice, that’s why we’ve been coming back." - Reviewer 6
• "Great food as always. Chicken is cooked really well making it really soft to eat." - Reviewer 27
• "Food was decent. Customer service okay." - Reviewer 22
• "Their chicken always tastes nice; delicious flavours." - Reviewer 10
• "The food was some of the best I've ever had, with bold flavors and high-quality ingredients." - Reviewer 33

Cons:

• "When our food came, the burger was cold, completely flat and not served in a brioche bun as it says in the menu." - Reviewer 6
• "The food was very poor considering the prices." - Reviewer 24
• "The worst food I have ever ordered! complete waste of delivery, half cooked chicken with half cooked smash burger." - Reviewer 31
• "This is their idea of a meal. The wrap was really spicy, to the point where all you can taste is spice." - Reviewer 19
• "Food was absolutely appalling. Firstly. It came after an hour. Secondly, they gave us the wrong food." - Reviewer 39
• "Food was nice. However, the service was disgusting the waitress kept looking to see when would finish up so they could clear up." - Reviewer 56

Atmosphere and Decor

Pros:

• "A gorgeous restaurant in busy Green Street. The food is always stunning." - Reviewer 2
• "The decor was really nice and from the outsider the place looks great!" - Reviewer 15
• "As soon as you walk in, the decor is lovely and gives the same kinda vibe as Nandos." - Reviewer 14
• "Great atmosphere to enjoy a meal with friends/family." - Reviewer 13
• "Very spacious and the service was phenomenal." - Reviewer 14

Cons:

• "The prices have also been getting much higher over the years!! The decor is nice but then they play bolly music which just doesn’t go with the vibe." - Reviewer 6
• "Very warm inside, no air flow nor ice in the dispenser." - Reviewer 11
• "The place looks tired, but feels okay. The service does not exist, was ignored three times by waiting staff." - Reviewer 32

Value for Money

Pros:

• "Great food for the price especially, the flavour on the chicken was really nice." - Reviewer 3
• "But very affordable and very easy on the wallet. Great taste too." - Reviewer 5
• "Portion size is generous whilst maintaining an affordable price." - Reviewer 13

Cons:

• "Charging £6 for a burger that is exactly the same is what they serve in a chicken shop for £2." - Reviewer 6
• "The prices have also been getting much higher over the years!!" - Reviewer 6
• "The food was very poor considering the prices." - Reviewer 24
• "Overpriced food as portions are really small." - Reviewer 58

Order Accuracy and Wait Time

Pros:

• "Today, all food for 4 people came within 20 mins." - Reviewer 2
• "Took around half a hour after ordering for everything to come but was worth the wait." - Reviewer 4

Cons:

• "Eaten here 20+ times and the service is just extremely poor now." - Reviewer 6
• "The food wasn’t the greatest. The wait is too long, we had to wait just over half hour for the food." - Reviewer 15
• "If you like waiting an hour for your food, this is the place for you." - Reviewer 16
• "Waited a long time for the food. Chips were cold. Complained but they just reheated it and made it soggy." - Reviewer 40