Address: 104 Highgate Hl, London, N6 5HE, United Kingdom
Phone: +442033022288
Rating: 3.3
based on 92 reviews.
Customer Service
Pros:
"I am very very grateful and they deserve praise."
"service excellent, received my passport renewal 15 days before the expected time"
"The Ghana High Commission have been very efficient and professional dealing with our family visa."
"Visa application and collection was not stressful."
"Excellent service for my express visa application, honestly I was so impressed."
"Many thanks to all the staff there they work really hard. They are very polite and very understanding."
"The staff at the Ghana High Commission were professional and kind."
Cons:
"The guy in the counter has got a bit of rude attitude."
"Unorganised and rude Unhelpful staff visa are too expensive the appointment you make online do not exist and they are asking for invitation letters to visit when they are supposed to be encouraging tourism, too much red tape it's easier to visit Spain Italy than Ghana."
"The staff in general have very poor communication skills, no respect for human, inconsiderate and very poor customer services."
"Very poor service visa took ages and none of them were understanding and considerate and it was very stressful as I was supposed to travel."
"Too much bribe and if you don’t give them bribe they treat you as an animal."
"The people working in the consular section are not fit for any purpose in fact they are not fit to even run a public lavatory."
"Absolutely terrible staff, rude and getting paid for no work done."
Communication & Process
Pros:
"The electronic number system in use made the process orderly."
"It looks like they are investing in new technology."
"Very impressed by the improved standards and customer service received."
"Service has improved considerably compared to the last couple of times."
"I applied for visa for my kids using the regular postal service... but within 5 working days I received the passports with the visa."
"I am honestly grateful for the service rendered to me on 26/10/22."
"Initially, I used the online chat service to answer some questions and 'Abby' was great and efficient."
Cons:
"The website provides an email address for contact if you have queries NEVER use it. The automatic reply has a spelling error and they will NOT get back to you."
"They had encountered a power cut so the biometrics had halted."
"Waited an hour and 20 mins for application form to be checked and submitted, then another 2hours to be called for biometrics."
"What a load of rubbish, can't reach anyone about my application, I call and stay number 1 in the call queue for 15mins then the phone cuts."
"The online passport application service is, abysmal, to say the least. Nothing is straight forward."
"For over six months that number has never been answered by a human being."
"The system for obtaining visas at the Ghanaian high commission in Highgate needs substantial alteration."
Staff Attitude
Pros:
"I want to specially commend the gentleman who was taking the biometrics on 8/4/21 morning... Very patient, polite & professional!!"
"The gentleman at the information desk who gives the numbers out, the lady I dealt with when handing in my passport and visa paperwork and collecting my visa the following day was brief but it was quick and professional service."
"Most impressed with the staff in red dress serving customers from booth 4."
"Staff were courteous, helpful, quick and completely nice, especially with my lil 5 year old."
"The guy in BOOTH 5 was exceptionally very helpful."
"I have been there twice or more anyway both were superb, I can understand difference opinion and can be opposite to mine but, they are really helpful."
"A remarkably smooth and easy experience. We were done in under an hour."
Cons:
"I hate these people and I personally wish I’m not a Ghanaian to deal with these people in my life."
"Had a very rude guy named salesie at counter 2 to serve me, very poor service waiting time is long typical Ghanaian embassy, loads of customers waiting and they will be chatting among themselves."
"Most disagreeable staff, very rude, obstinate, they go out of their way to be unhelpful."
"TERRIBLE DOESNT EVEN CUT IT, completely RUDE & USELESS customer service team"
"From the rude Asian guy in the box office to the people who work in the office building are the most unprofessional people."
"This staff is sooooo unprofessional and RUDE."
"I have never met such disrespectful, unprofessional, and rude people in my entire life."