Fixation London Reviews Summary

Customer Service

Pros:

• "Great customer service."
• "Absolutely awesome experience this afternoon."
• "They understand professional/serious photographers.....and are extremely knowledgeable."
• "Shop floor staff are excellent though in fairness and are very knowledgeable."
• "The only place I will go for all my camera needs - think B&H photography, but in London. Greg and Adrian are knowledgeable and incredibly helpful."
• "Right from talking to the very kind receptionist, to asking for advice for your repairs and then picking up your equipment, Fixation maintain a positive and professional all the way."
• "Super helpful and professional advice. Overall experience was far above expectations."

Cons:

• "I've been trying to get hold of someone for the last 2 weeks, but nobody is returning emails or answering the phone."
• "Once the camera was repaired, I paid and also purchased the next day delivery on 26/7/22. The camera hadn't arrived two days' later."
• "I thought of reducing 1 star, because they weren't responsive via emails."
• "Zero customer service. Joke. Avoid."
• "Feedback? Never. Had to email the same email 8 times directly after each other in order to get any response."
• "The last time I used them, I was expecting a turn-around time roughly in line with what their website was advertising (4-6 days). After almost two weeks had passed I called them to ask how my camera was doing and was told that they'd get back to me. Which they didn't."
• "No-one answers the phone, you only get automated replies to emails."

Repair Quality and Efficiency

Pros:

• "Canon zoom bought on ebay had small screw missing from the lens mount. Took it in to Fixation and screw replaced, in a few minutes, no charge."
• "Long overdue post! Found this place via good ol’ Google back in May 2018... Overall, the service has been swift and professional."
• "Very professional and efficient service - very quick turnaround on repair."
• "Had a Nikon F Mount Tamron 15-30mm Version 1 lens firmware update done for free."
• "Excellent service. Cleaned up my Nikon sensor whilst I went off for a walk."
• "They fixed my Sony wide angle zoom perfectly- it had some problems with the focusing mechanism."
• "They managed to clean my sensor (which was very dirty) while I waited."

Cons:

• "Camera sent back without proper repair, unusable."
• "Paid over £250 for a sensor/mirror cleaning. It came back somehow more dirty, with lines now appearing in images, and had to be sent back to Fixation for a second clean."
• "Ruined my 6 month old a7s2."
• "They charged me £315.80 for changing the very same part they changed before (plus another one)."
• "Used Fixation 6 months ago and all seemed fine until the same error occurred and they had me pay all over again!"
• "Pretty frustrating experience sending a lens in for repair after I stupidly dropped it on a shoot. The quote was more than double what a competitor quoted."
• "The work looks like its barely been completed and the new rubber grips are falling off."

Communication and Responsiveness

Pros:

• "I first called Fixation and spoke with Ollie, who proceeded to guide me to the form I needed on their website, Smooth easy unrushed."
• "They always communicate in detail before the job commences."
• "They kept me updated about how the repair was going and any delays that could occur."
• "Barry explained the process to me in store and kept me in loop via email and SMS once my cameras had been diagnosed by his technician."
• "eMail response times and the communication in general were super transparent and quick."
• "The professionalism and brilliant service desk goes without saying."
• "I confirm customer service is second to none."

Cons:

• "I called the following week and they said they had been 'waiting for parts' but surely it would be done the following week."
• "Expect double amount of time for anything they suggest."
• "Do not use this company under any circumstance."
• "Don't bother - go straight to the manufacturer."
• "Stay away. Slow, everything done manual and expect you to do a bank transfer for payment for a low cost part for which the transfer costs double the cost of the Nikon part."
• "The repair centre never answered their phone and they never got back to me after leaving voicemails."
• "Little to no communication, delays with parts."

Value and Pricing

Pros:

• "I’ve been coming to fixation for years & always received excellent service and an honest opinion."
• "Would highly recommend."
• "Really honest team that only charge what's necessary and always looking to save a big bill or complicated job when not needed."
• "Fixation is outstanding. I needed some gear fixed and they did it quickly, at a price I found to be very reasonable."
• "The best service I have seen for some time, the final bill was a lot less than quoted when I asked why I was told the damage was less than thought."
• "Price wise they are pretty good, though never found anything id call a bargain in the second hand department."
• "Good range of camera care items at a very fair price too."

Cons:

• "I waited 25+ days for my service to be completed and when it came back after paying £400+."
• "Really disappointed, used Fixation for our Youth centre in Old Street and got charged over £400 to fix 2 cameras."
• "Requests for a refund have been ignored."
• "Used equipment is overpriced in my opinion but they seem to be phasing that out."
• "The worst service I've ever met in my life. The repair cost twice as much as in the competition."
• "I was given a four day turnaround and waited 10 days and when I went to pick the lens up it was 'here's your lens sir, that'll be £700 please."
• "Finally, I received 3 huge invoices to pay over 1500 pounds from the service and the equipment is still not repaired as needed !!!"

Professionalism and Staff Attitude

Pros:

• "This store is incredible. Wex is known for its knowledgeable employees and this is no exception."
• "Very friendly, punctual and the attention to detail and quality of work cannot be faulted."
• "They were friendly and helping over the phone."
• "Popped to Fixation just before my holidays for a last minute issue with my camera and thanks God I found Andrea that, being a photographer himself, quickly realised the issue and got it sorted in no time."
• "Greg and Adrian were fabulous - so intelligent, honest, kind and helpful."
• "The chap on the desk couldn't have been more helpful."
• "Andrea advised me on a new camera and he was very honest and straight forward about my needs and price point and found the perfect model 2nd hand for me at a very good price."

Cons:

• "I found the staff far too officious for my liking."
• "Rude staff (not all but most)."
• "What really grated about my visit was the attitude of their staff."
• "The work looks like its barely been completed and the new rubber grips are falling off."
• "Expect a long wait. I have collected camera equipment from here twice in the last few weeks and my experience here has been much worse since Wex have taken over the hire."
• "Fine if you don't have a problem, but don't expect any help if you do."
• "Horrendous service with bad attitude."