Embassy of the Philippines Reviews Summary

Customer Service

Pros:

• "The staffs in there, especially the welcome man, were so nice and supportive."
• "Special thanks to Erwin, who was very patient and understanding when helping me."
• "The staff in the embassy were very friendly, accommodating and well organized."
• "Every staff are VERY HELPFUL, FRIENDLY, approachable and HAPPY to help!!"
• "The man in the data capturing room greeted my son and I happily and that took my madness away and he was very efficient, only took us around 5mins with him."
• "Staff were very helpful and polite."
• "All of the staff members were nice and friendly especially Sir Boeing."

Cons:

• "Dear Embassy staffs, please be kind. Please drop the sarcastic remarks and low-key insults."
• "The people by the counters rudely yell at the people who made mistakes because of their lack of knowledge on the process."
• "The staff are rude especially when you come to see, and need some help they are not happy to help you about your problem, and complaint."
• "Embarrassingly the most disorganised and unprofessional embassy I’ve ever had to deal with."
• "The staff are atrocious. They’re either snarky or arrogant and more often than not, they’re both; borderline hostile."
• "Unfortunately, I had to pay a visit to this embassy regarding a bereavement. Staff were beyond rude, particularly the woman I had to deal with at notarials."
• "The staff did not bother to listen to you."

Efficiency and Organization

Pros:

• "The appointment system is still the best idea they've had so far."
• "Being in the travel industry, I have found the Embassy officers and staff very helpful even when they were in full lockdown."
• "Went to the Embassy for advice from their Visa officer on behalf of my son... I was in and out of the Embassy in about 20 minutes."
• "Overall, my passport renewal was quick and smooth."
• "Online booking, downloading and printing forms and instructions were super easy."
• "It only took me a total of two hours to process my documents."
• "The whole experience was really straightforward. I only spent approximately 30 minutes inside the embassy."

Cons:

• "They are not clear with regards to the documentation that they need."
• "The office is understaffed and very slow for passport appointment."
• "The atmosphere was exactly like the Philippines. There were long cues and it was very disorganized."
• "Long waiting, not replying to the emails, not answering phone calls."
• "It's quite hectic here and very busy expect long ques and stressful encounters on the reception desk, unable to book online."
• "It took 3 hours considering that people already booked for appointments!"
• "The embassy operates on a raffle ticket number system. And is hugely inefficient in its operation flow."

Communication

Pros:

• "Got my new pp by post in just under 4 weeks, relatively prompt as it should be - well done!"
• "And to be fair, they pick up calls. Just have to choose the right option."
• "Had to deal with the Embassy recently by email and have to say that the responses I got were very good."
• "First email got a response the next day and follow up emails were answered promptly and helpfully."
• "I contacted the embassy via email and was promptly replied to, with clear and step by step instructions on how to avail an extension."
• "I sent an email inquiring about my passport and somebody answered my query."
• "Via appointments are great and instructions given before so that when you appear just present your documents and they checked it to make sure are all correct."

Cons:

• "Never, EVER answer phone or reply to email, you have to travel there. Very poor."
• "The process time for passport renewal was way too long and no consideration or priority given to senior citizens."
• "This place is not organized at all. No phone number to call."
• "Not quite sure why they ask you attend 15 minutes prior to your appointment as they were running 45 minutes late."
• "Cannot book online, attempted numerous times, emailed them many times no reply."
• "The website says to bring a self addressed envelope with stamps but when I got there, they asked for a special envelope with a tracking number."
• "The embassy doesn't even deserve that one star. What are these members of staff being paid for if they only send people who turn up personally back to their homes to complete a form and ask them to come back again?"