Mehfil Restaurant Hotel & Banqueting Reviews Summary

Accommodation

Pros:

• "A really nice place to stay, specially for families safe and secure.... very nice and spacious rooms with tv all Asian channels are in too... big bathroom."
• "For a budget hotel this is probably the best I've stayed in the rooms were well appointed and spotless."
• "Excellent value for money - nice rooms."
• "About Hotel > Room 305 enough space, bed and bathroom all good."
• "Stayed many times good value for money clean rooms courteous staff and the hotel has its own parking albeit for £5."
• "The mehfil hotel is good venue for small parties or a special occasion."
• "Very nice quite, dim light interiors, definitely give you a feel of high end restaurant."

Cons:

• "We are staying in a noisy room you can hear everything."
• "Outdated furniture and bathroom needs more tiling."
• "The decor is modern and clean but could do with a refurbishment."
• "Bedroom is too dark, not enough light, 20% spotlights of the bathroom are not working."
• "Bed size is even smaller than a queen size bed."
• "Very disappointed about there decor for bedroom."
• "It's very expensive to stay they charged us £74.24 per night... also I think it's too early that every customer has to be out by 10 on next day."

Food

Pros:

• "The food was tasty and cooked well but the portion size is too small for the price."
• "Food is very good and delicious."
• "Amazing food, easy parking."
• "Food was varied, tasteful, and mostly importantly freshly cooked."
• "Food was also fantastic."
• "The food is always great, really tasty."
• "Food was delicious and hot."

Cons:

• "Very poor.... Will never go again!"
• "The food was overpriced and poor quality."
• "The food was FAR too much OILY and to end it the sweet dish was awful."
• "The kharai panner lacked flavor."
• "The one down point was that the food was cooked in a hurry and therefore under cooked."
• "The food was rubbish and the manager Rakesh did not care about what went bad."
• "The food was tasteless and undercooked. No spices at all, we ordered besan kebab and chicken tikka as starters and didn't bother to finish or order mains as the taste was like raw besan."

Service

Pros:

• "Very friendly staff despite me being quite demanding."
• "Frankie (Francisco) took care of us for the night and he could not do enough."
• "Received a warm welcoming and brilliant service from Anthony and the staff."
• "Did a family function in the restaurant. I never experienced such a supportive manager and staff."
• "The customer service is impeccable here."
• "The staff fantastic."
• "A great restaurant with excellent staff and service."

Cons:

• "Staff were rude and surly."
• "Mehfil have poor service and rude waiters that cannot speak English."
• "All are super rude! None of them knows how to respect the guest and host politely!!"
• "The manager Rakesh Sohatee was really rude and abusive when we tried to give feedback about the things we didn't like."
• "The service received by Mehfil was unorganized."
• "Have been going to Mehfil for past 5 years but recently food and service has deteriorated so will not be going back."
• "The service was a little inattentive."

Ambience

Pros:

• "Atmosphere was fantastic because of live Bollywood music."
• "Service is awesome and recommend family and friend if you would like to go to any Indian restaurant in Southall."
• "The live singer topped off a wonderful evening."
• "Atmosphere and ambience was brilliant."
• "The atmosphere is great too, its lively."
• "They have a Live music session on Fridays which is a real treat."
• "Food and atmosphere was great, very attentive staff."

Cons:

• "This place has gone down hill very dirty, dusty surrounding outdated decor damp from ceiling old radiators paint peeling."
• "Ambience is so rubbish that it doesn't feel to be a great eating place."
• "It was quite quiet which we assumed would make for a nice evening. Unfortunately this wasn't the case."
• "Need to improve and change the tatty interior."
• "No atticades, no respect to seniors, no respect to clients, no politeness!!! Just Unacceptable."
• "The restaurant was a rip-off for the poor quality and there was a £10 service charge as well."
• "Very disappointed about there decor for bedroom."

Management

Pros:

• "They also have a room which could be rented for small family functions, birthday parties etc. they have some packages as well. A bar as well present in that room."
• "Great service, and the staff had taken great lengths to be Covid safe."
• "The customer service was exceptional too! The gentleman that served was extremely polite and helpful."
• "Staff is polite and management is quick to listen and resolve if there are any problems or special request."
• "Service was excellent, the waiter Francisco was very helpful and knowledgable of the menu."
• "Staff take into account allergies."
• "The service is always so kind, the food every time so delicious."

Cons:

• "The manager had no idea or an apology... Absolutely ruined my son's tenth b'day dinner."
• "Managers comments were I know should not of happened."
• "If you complain and ask for the owner so we can give our feedback, then replied in such a manner that you come again or not we are not bothered."
• "They only care about bringing in big groups who will pay hefty bills."
• "They are inflexible and not willing to work anything out with you directly."
• "If you staying here and you are black then I would rethink! The manager is a racist!"
• "HONESTLY I REGRET COMING TO THIS WORST HOTEL."

Additional Facilities

Pros:

• "Easy parking."
• "Morning breakfast is free order to have your own request made and also nice buffet breakfast of cereals orange juices... bread rolls... fruits... cheese and many more items."
• "Nice private function room for the party we went to and the bar was fully stocked."
• "Parking available for diners."
• "The hall is deceptively big. Cute set up."
• "Parking can be limited around the weekend."
• "Great small intimate venue."

Cons:

• "Bit costly at £80 for three people."
• "However just not enough parking for the size of the hall."
• "Windows wouldn't shut so traffic noise all night."
• "Parking could be a struggle."
• "The worst, said cooked breakfast included but not, TV did not work and heating turned off at 10pm, so cold."
• "The portion was really small and probably not even enough for 2 people."
• "The sauces to accompany the starters arrived 10 minutes later!"