Stoneacre Liverpool Reviews Summary

Customer Service

Pros:

• "Great customer service."
• "Dealt with Reece at Stoneacre. Was one of the most pleasant experiences I have had choosing a new car."
• "Motability visit, greeted by Adam who was incredibly helpful."
• "Dealt with Ben at Stoneacre, he was professional, answered all my questions, and most importantly, didn’t make me feel pressured into making any decisions."
• "Booked my car into a service and MOT 1 month ago scheduled round my annual leave; left car from just after 8am till 5pm when I picked it up; no phone calls no problems."

Cons:

• "I won't be buying a car from stoneacre again. I've had constant problems with my car since the day I got it."
• "I have had the worst experience at Stoneacre on the 17th August."
• "Very poor Motability dealership, they decided to let me know that there was a problem on the very day i came to collect the car and would be another few days even though all paperwork was correct, total inconvenience."
• "Awful experience when car was in for service/ MOT. Staff give out incorrect information and don’t seem to care."

Professionalism and Honesty

Pros:

• "His professionalism and honesty was refreshing in this industry."
• "A real credit to the company and to himself."
• "Dealt with David Breeze today at Stoneacre in Liverpool, very helpful and not pushy, just giving advice and a great service."
• "Excellent, very impressed! After struggling for 4 days to find a car mostly due to poor customer service at other garages I was relieved to meet Brett on the forecourt of Stoneacre Liverpool."

Cons:

• "Was told *after* I bought the car the log book was missing, they said they'd replace but haven't."
• "Sold me a car that was full of problems and the customer service when I tried to get them sorted was non-existent."
• "The overpriced diamond bright treatment is massively inflated."
• "Look around before you buy a car from here, you can get much better deals financially from other car dealerships along the same road."

Aftercare and Follow-up

Pros:

• "Fabulous service! Partner bought me a car from here last year. Was due its MOT and service, they picked my car up and dropped it off for me."
• "Excellent friendly service from Frankie who even had me test the keyless entry on the car before i left which unfortunately did have a problem, however he has given the service team the heads up."
• "Had a great experience dealing with Wayne, helped me sort the best first car I could ask for."

Cons:

• "Bought a car from Stoneacre Liverpool in February. By May it had been back to them 4 or 5 times and I didn't feel safe driving it."
• "I was treated like royalty when I went to pick a car done the deal there and then had a test drive picked the car up that night when it was supposed to of been mot'd for 12 months that didn't happen."
• "I would never ever buy another car from this dealership based in Liverpool. What was supposed to be a wonderful experience of purchasing a brand new car has become a nightmare."