Address: Linx House, Waterloo Rd, Mablethorpe LN12 1LE, United Kingdom
Phone: +441507472600
Rating: 4.7
based on 179 reviews.
Website Usability
Pros:
"Website was easy to use and the online guides were very helpful."
"Purchase was straightforward due to the simplicity of the website."
"Great service, easy to order and specify mirror requirements."
"I love this company!! Very user friendly and hassle-free website so very quick to make the order."
"The ordering process was easy for our bespoke mirror, clear and easy to navigate."
"Easy ordering system, fast turnaround for delivery and the product is perfect."
"Superb service - very easy to navigate and create the custom order."
"Great website, Easy to navigate and understand what is on offer."
Cons:
"Delivery (when not made to measure) is a bit difficult to manage when you are buying for a caravan."
"I ordered two 10mm toughened panels... One panel was significantly flawed... doesn't speak well for quality control."
"Ordered two 10mm toughened panels... However... one panel had a 4 inch sliver missing, leaving a cutting edge."
Customer Service
Pros:
"There were problems with the initial delivery, but the customer service that remedied the situation was exemplary."
"Customer services anyway over the phone and they even upgraded the mirror from a 4mm to a 6mm at no extra charge!"
"Customer service was 100% perfect I made a mistake with my order and the team was extremely helpful in sorting out my error."
"If only all suppliers were the same. Will definitely use again."
"Fantastic company to work with, very informative... the customer service was brilliant."
"Excellent experience with Made2Measure... Would order again."
"Really happy with the product, delivery and level of support provided."
"Customer service has not responded to me as per when they think my replacement is coming."
Cons:
"Unfortunately we wouldn’t recommend this company... Lovely customer service but the quality of product is very poor."
"Update: after about two weeks from the old delivery date, a new mirror is on its way, due to arrive next week. I’m still disappointed as I couldn’t finish my project in time."
"Ordered a bathroom mirror from M2M... The mirror isn’t coated with any kind of film so it was checked and seemed fine but when it was put in place and the light shone on it you could see there was a mark in the centre."
"I sadly broke our bathroom mirror while redecorating... The delivery took place on the day specified, and driver was brilliant."
"After almost 4 weeks there's still no sign of what I ordered... the vendor continues to respond."
"Ordered a mirrored splash back, had a few issues, however, given 5 stars as I always judge a company on how they respond."
"I order 2 custom size mirrors - I made a slight mistake on the measurements which meant I had to contact them. Th customer service were brilliant, so polite and accommodating."
"Very good price and fantastic service... The delivery driver was also a very positive helpful person as well."
Delivery
Pros:
"The delivery was good. Price good value."
"The second delivery was faultless, with the driver being very helpful."
"On day of delivery I was notified with email and text to confirm delivery slot."
"Delivery driver Kevin was a great help when the mirror came, very friendly and helpful."
"Item arrived in perfect condition and I was called by delivery driver when I was next on his list."
"They delivered my mirror promptly after ordering, and it slotted straight into my frame with ease."
"So please with our balustrade glass, the delivery was done by the company themselves and delivered by a lovely friendly helpful driver."
"Very happy with the very large bathroom mirror we ordered. The unusual drill holes we specified were exactly right."
Cons:
"Unfortunately mirror was cracked on delivery. Driver couldn't take it back, and I felt as if I'd be fobbed off."
"Delivery was terrible: 1. Wasted the day waiting for the delivery, the person comes late."
"Having taken a day off work unpaid, I waited in for my £500 delivery of mirrors to arrive. Unfortunately I had no confirmation of time of day like I was promised."
"Two of my items arrived damaged and had to be refused. The mirrors were just led against each other in the back of a van with no packing."
"Don't waste your time 2 mirrors both rejected due to manufacture issue black/brown marks in glass."
"I ordered two 10mm toughened panels... However, after removing the shrink wrap protection (not easy!) one panel was significantly flawed."
Product Quality
Pros:
"The glass looks great and the service to produce tailored sizes made my project perfectly fitting to the space."
"Great measurement guides and advice, quick service and great quality product."
"Perfect communication from order to delivery. Item arrived in perfect condition."
"The quality of the glass and the polished edges are excellent, the product feels very robust."
"Highly recommend! Great product and an excellent customer service. Very reasonably priced and it came packaged so well."
"Really impressed with the glass top we ordered for our bespoke kitchen island. Great quality, looks fab."
"The glass was all loaded onto A Frame pallets for safe transport. Really good company would highly recommend."
"We bought a huge tinted mirror for my daughters kitchen splash back. Best service levels you will find in the glass industry."
Cons:
"Waited again for the second delivery, again upon inspection on the van the mirror was damaged so sent that back as well."
"Glass was delivered in a plastic bag without any protective packaging and one of the corners was damaged."
"Ordered mirror for bathroom. Delivery fine mirror looked okay. The mirror isn’t coated with any kind of film so it was checked and seemed fine but when it was put in place and the light shone on it you could see there was a mark in the centre."
"Ordered two 10mm toughened panels... However, after removing the shrink wrap protection (not easy!) one panel was significantly flawed."
"Ordered 4 pieces of Tijuana toughened mirror glass for our bar... Much different experience getting the glass in."
"I needed a rather large set of shelves with cupboards under to accommodate my books, CDs and other mementos. I knew what I wanted and had sketched it out with some pretty inaccurate measurements."
"My order was delivered in two parts, 1 week apart, which I wasn't advised of. The second part of the order was then delivered without screws so I still couldn't put my mirrors up."
"We decided to use made 2 measure for one of our recent projects which required a cut out in a specific place for a wall hung tap. From the initial order too delivery the service was fantastic!"